評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2017年4月30日

Hi there,

I did't sell anything yet,
it's a bit early to review the app.

thanks,
BAHUSSAIN,HUSSAIN

Where2bay
沙烏地阿拉伯
使用應用程式 3個月
2018年1月17日

Super expensive and not really usefull

Gamzily
保加利亞
使用應用程式 3個月
2021年12月23日

No notification of additional charges outside of the package, charging expensive monthly fees.
The feature should stop after the end of the package and should not continue to be calculated extra

SUNLU Official Online Store|Best 3D Filament Best Selling Supplier & Manufacturer
香港特別行政區
使用應用程式 3個月
AfterShip 已回覆 2021年12月23日

Thanks for sharing your valuable feedback.

I am sorry to know that you are concerned about not receiving notifications of additional charges and getting charged an expensive monthly fee.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Regards,
Rupam Sarma Tamuli
Team AfterShip

2020年5月29日

The dashboard clearly shows that I'am on the FREE plan.
I had this app installed for multiple months without paying a cent. Guess what out of the blue I got a charge for $300 on a plan I'am not supposed to be chagred.

I will update this review If this is resovled but after unsucessfull attempts of getting this resolved with the customer supprot I'am left with having to dispute this charge on shopify and with my bank.

As of now I would recommed anyone reading this to just look for a different app.

Kind regards.

Visions Of Two
奧地利
使用應用程式 3個月
編輯時間:2021年7月6日

I used this app for a try and thought it only take about $9/month. I didn't link my credit card Then it charged me $1300 two months through shopify without any notification. disgusting team and bad service. Your reply to my review is forked tongue. If you truly vealued me as your customer, solve the problem then! Don't ask stupid question again and again especially it was answered! REFUND ME AS SOON AS POSSIBLE!

37bracelet
香港特別行政區
使用應用程式 3個月
AfterShip 已回覆 2021年6月21日

I am sorry to know that you are being charged without any notification. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Your issue would be dealt with utmost priority. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Rupam
Team AfterShip

2022年3月21日

The app works alright and does what it's supposed to do. The issue is with their pay wall, and more likely, management. Yes, customer service is there when I need them but English is not great so I find myself holding back from actually asking questions because the amount of time it will take to further explain my issue is not worth it. I was on a paid plan, customized my emails, then cancelled my plan and wanted to change the old logo out from my customer notifications. This was apparently not possible unless I upgraded my plan again. Have been using them off and on, trying to give them the benefit of the doubt but the service is very inconsistent. I would not recommend. Save your time and money.

CoreFX
加拿大
使用應用程式 3個月
AfterShip 已回覆 2022年3月21日

Thank you for your valuable feedback.

It is unfortunate to know that you did not have the best experience using our app and wished for the features to be more flexible. 

Please note that there are different plans with different features catering to the requirements of our users. The ‘Free Plan’ has basic features and if you wish to use the advanced features then the plan can easily be upgraded so that you can enjoy the benefits of the additional features.

The details of the plans and their features are available on the website also so that there is no ambiguity related to the pricing and features.

I appreciate your understanding regarding this matter and regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
AfterShip

2017年11月9日

so far this app is doing nothing for me. says i have a free account however, it doesnt pull in any of my (2) shipments and am unable to track them via shopify. as stated by this app it does track from china epacket.. but if it doesnt recognize my shipments then how can it help. I have a feeling this is more of a go premium and upgrade your account.. I also cannot use sms or email unless i upgrade my account. i emailed support and all i have gotten is to wait while they research but that was days ago... so dont think i would refer to anyone.

Doggie Zoom Zoom
美國
使用應用程式 3個月
2023年10月28日

Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!

Loverdock
愛爾蘭
使用應用程式 2個月
AfterShip 已回覆 2023年10月29日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

編輯時間:2018年12月29日

UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!

Ultamodan
英國
使用應用程式 2個月
2020年4月3日

Really bad app. majority of my shipments aren't even trackable. Also you cant change the button color. wish I could give 0

Petvii
加拿大
使用應用程式 2個月
AfterShip 已回覆 2020年4月6日

Apologies for any inconvenience caused.
There seems to be some error at your end.
Please respond to the email sent to you and we will fix the issue.