評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2021年8月26日

Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.

Wildgrain
美國
使用應用程式 1年多
AfterShip 已回覆 2021年8月26日

Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page.
We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Nitish Kumar
Team AfterShip

編輯時間:2023年2月27日

The app is great, the one thing I find confusing is the Tracking, Returns, and Shipping plans. It would be easier to manage if they were linked together. But the more we use the app, the more we understand how to use it.

In the returns section, when you have label generation turned on, it would be a helpful feature to allow an approval of a return, but not be forced to generate a label (example Green Returns).

Past customer service chats were not the most helpful, but the most recent one I was able to video call and share screens, and that was very helpful as typing technical issues can be challenging.

Overall I really like this app.

Artisaire PRO
加拿大
使用應用程式 1年多
2014年1月9日

Great App for Shopify, useful and essential for any business.

Install Beer
西班牙
使用應用程式 1年多
編輯時間:2020年4月28日

I like the service (essential for my customers), but the customization could use some work to match brand styling better.

Find A Canvas
美國
使用應用程式 1年多
2023年10月2日

bon service de support

TECIN HOLDING
法國
使用應用程式 1年多
AfterShip 已回覆 2023年10月3日

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2017年5月19日

Great app! Would be 5 stars if translation was possible :)

Headsets Sons
比利時
使用應用程式 大約1年
2022年1月11日

Just onboarding with Aftership. The customer service was friendly and really easy to work with. Thank you Ankush

Wheelchairs Oasis
美國
使用應用程式 大約1年
AfterShip 已回覆 2022年1月11日

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip

2021年6月17日

Asked for assistance with my store, received help immediately. Thank you Aftership for aiding me in my stores success!

Enter The Yack
美國
使用應用程式 大約1年
AfterShip 已回覆 2021年6月17日

Thank you for your review. It is our constant endeavor to delight our users.

Your feedback has been noted. We would ensure that you experience the best customer support.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

2017年9月16日

Highly recommend the app aftership

Dennys Foods
印度
使用應用程式 大約1年
2020年10月21日

Easy to use app that can help make your store appear more creditable. I recommend any new shopify users to download this app.

jorgemidgett103
美國
使用應用程式 大約1年