評價 (4,775)
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We installed the app to keep track of our fulfilment process. We set up the app and we installed both the Shopify app and the fulfilment supplier app on aftership.
Aftership synced orders twice from both sources and created duplicated tracking numbers for almost every order. It was a bit of a nightmare.
Aftership shouldn't sync orders with the same Name or ID, or at least flag it as a duplicate.
how long do i have to wait to see the customer tracking info after oberlo gives me a tracking number? Its been 4 days now and i still can see any tracking info.
If you are having any trouble good luck getting any sort of help. Every other app has a live chat feature to get help and with this app it takes days and they don't even answer your questions when they do respond. I chose this app because I saw it was the largest and other trusted brands use it but for dropshipping especially beginners this app will just frustrate you and waste your time.
Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.
Hey,
We are sad to hear that your experience with us didn’t hit the mark.
We dropped the ball this time and we apologize.
But we are all ears. Tell us what we can help you with and what are your expectations using AfterShip. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Feel free to reach out to them via live chat.
THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.
worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.
Thanks you for your review, please reply to the email sent.
We will take care of the concern.
The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.
Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING!
Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!
Hi, please confirm if the issue is resolved now.
Please check your email and kindly reply.
The cost is high for a basic plan $9.99 per month. Email notification is important but it doesn't worth $9.99 per month.
I am sorry to know that you are not happy with the basic plan's charges. Please accept my sincere apology for the experience you had.
Your feedback has been noted. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@aftership.com
We regret the inconvenience caused to you.
Regards,
Rupam
Team AfterShip
Update 2017 Aug 12 - Changed from 3 stars to 1 because the APP keeps interrupting my work with a pop-up asking for a review. So, here's your review.
2017 Aug 01 - First day with AfterShip. It seems to work OK so far, but not intuitive and the documentation is 4 years old. None of the videos or screen shots look like the current App or Shopify Admin.