評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2020年12月6日

Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.

Eczema Conquerors
加拿大
使用應用程式 大約1個月
AfterShip 已回覆 2020年12月6日

Hey,

We are sad to hear that your experience with us didn’t hit the mark.
We dropped the ball this time and we apologize.

But we are all ears. Tell us what we can help you with and what are your expectations using AfterShip. We will try our best to assist you on the same.

Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app. Feel free to reach out to them via live chat.

2020年4月24日

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

BOUTIQUE TAG
加拿大
使用應用程式 大約1個月
2020年8月6日

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

Poket Pal
加拿大
使用應用程式 大約1個月
AfterShip 已回覆 2020年8月10日

Thanks you for your review, please reply to the email sent.
We will take care of the concern.

2020年7月11日

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.

Eye Comfy
新加坡
使用應用程式 大約1個月
編輯時間:2019年9月19日

Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING!

Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!

Joowie
紐西蘭
使用應用程式 大約1個月
AfterShip 已回覆 2019年10月10日

Hi, please confirm if the issue is resolved now.
Please check your email and kindly reply.

編輯時間:2021年10月21日

The cost is high for a basic plan $9.99 per month. Email notification is important but it doesn't worth $9.99 per month.

Fully Tees
印度
使用應用程式 大約1個月
AfterShip 已回覆 2021年11月1日

I am sorry to know that you are not happy with the basic plan's charges. Please accept my sincere apology for the experience you had.

Your feedback has been noted. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@aftership.com

We regret the inconvenience caused to you.

Regards,
Rupam
Team AfterShip

編輯時間:2017年8月12日

Update 2017 Aug 12 - Changed from 3 stars to 1 because the APP keeps interrupting my work with a pop-up asking for a review. So, here's your review.

2017 Aug 01 - First day with AfterShip. It seems to work OK so far, but not intuitive and the documentation is 4 years old. None of the videos or screen shots look like the current App or Shopify Admin.

Modern Hip
美國
使用應用程式 大約1個月
2020年2月17日

I was robbed!! Beware of installing this app.
I installed this app and didn't use it. It did not send any tracking information to my customers. I selected a plan and I did plan on using it but, i never got around to setting anything up yet I found a $589 bill in my account this morning because I received more orders than my plan allowed. Why is that? I didn't set this up. I would appreciate a refund.

Best Buddy Dog Products LLC
美國
使用應用程式 大約1個月
2023年3月25日

Não recomendo. Estou tentando falar com o suporte, porém sem retorno. Foi feita uma cobrança exorbitante no meu cartão no valor de USD 413,80 para 1 MÊS sendo que nem fiz upgrade do plano, nem vendas.

Tempore Plus
巴西
使用應用程式 大約1個月
AfterShip 已回覆 2023年3月26日

Thank you for your feedback.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call.

Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have.

Regards,
Team AfterShip

2018年3月11日

HORRIBLE customer service: Not answering questions properly, not following up, not solving problems. Worst of all: They claim to support carriers which they don't. For some companies this app might work, not for us. If we treated our new customers like Aftership treats us, we would be out of business!

Gilbano
英國
使用應用程式 大約1個月