評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2017年11月4日

It does not work correctly. Bad support. I do not recommend it.

Zoirobazaar
西班牙
使用應用程式 27天
編輯時間:2019年12月20日

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

Awesome Maps
德國
使用應用程式 27天
2021年3月26日

They are not able to track 1/5 of my orders, DO NOT use it!! They CAN'T give you a time for how long they can solve this problem. Not working at all! The worst app on Shopify... waste my time

LookingPets
美國
使用應用程式 27天
AfterShip 已回覆 2021年3月26日

Hi,

Apologies for the inconvenience caused.

As you are connected with chat and email for your issues with us.
We will update you as soon as this issue is fixed in the meanwhile, you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Regards,
AfterShip Team

2018年4月27日

JUST AWFUL! TERRIBLE CUSTOMER SERVICE

Your Petzstore
澳洲
使用應用程式 27天
2020年5月21日

I want to cancel the subscription but I can't cancel it and its very hard to use I don't need it anymore please cancel my subscription thanks

alotsave
英國
使用應用程式 24天
2022年9月14日

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

Orucase
美國
使用應用程式 24天
AfterShip 已回覆 2022年9月14日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.

We are actively working on your concern please be assured.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

2018年12月20日

The app isn't tracking correctly my orders.

Is showing tracking information for a tracking X in the tracking Y! My customers are going crazy, because it's showing that the orders was delivered (in another state) but it wasn't.

Playtech
巴西
使用應用程式 24天
2018年3月7日

Iv'e connected my store to this app. a total of 4 times it stayed connected until i had an order and i had to enter the customer info to the app. what's the point... when i needed help again from support that took 4 days and i'm still waiting, everything with support takes a long time to resolve just a waste of time...don't believe all those 5 star reviews, i would not recommend to anyone, i found a much better app.

Seraie
加拿大
使用應用程式 24天
2021年12月7日

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Super Kitty Cats
新加坡
使用應用程式 24天
AfterShip 已回覆 2021年12月7日

We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met.

We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

We regret the inconvenience caused to you.

Regards,
Shahvaz
Team AfterShip

2020年10月14日

I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. gavin@smithandsmithlighting.com.au

SMITH&SMITH
澳洲
使用應用程式 23天
AfterShip 已回覆 2020年10月14日

Hello,

This is Nitesh from AfterShip. As you have mentioned that you are facing some issues while upgrading your account we will drop a personal email to you about upgrading the plan with Shopify billing.

In case if you still face any issues please let us know via the chat option available on your account or you can email us at support@aftership.com. We are available 24X7.