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Shubham Was great. He went above and beyond and was very patient. He also helped me out with multiple problems. Thank you!
Ankit was very professional in assisting me with anything I need help with so I would highly recommend
i really like using after ship its easy to use and all the features are useful and user friendly. customer service is great if you need assistance
Very cool app! Easy to install, use and interpret delivery data off. The free integrated online tracking function is also a 'winner' for customer service + time saving...and the notification side; well that just makes order delivery that much easier!
I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!
I have been using Shopify for 5 years, and this is the first time I have encountered such a shameful online support. No, it should be said that there is no online support at all. I waited for 5 days and received no response. The most important thing is that their app will leave residual code after uninstallation! ! I personally can't solve it at all. Maybe it's because I am not their customer, so they don't want to deal with my request in time.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had.
We strive to provide timely support, and we regret that this standard was not met in your case. It appears that multiple organizations are connected to your account with the AfterShip Tracking and Shipping app, which is why some code may still be visible. Once all instances of the app are fully uninstalled, any associated code will no longer appear.
Our team has reached out to you via email. So we can assist you in removing any remaining code if needed. We’re also open to any suggestions you may have, as understanding our users’ needs helps us improve and deliver a more satisfying experience.
If you need further assistance or have more feedback, please feel free to reach out via live chat on your account or email us at support@aftership.com.
We’ll do our best to ensure your experience with us becomes 5-star worthy!
Best regards,
Team AfterShip
Sehr Freundlicher und Schneller Support.
Ich bin sehr Zufrieden und bin froh diesen Anbieter für mich entdeckt zu haben :)
The app is user-friendly. And it has a very good dedicated support team. The support person, Sonali, was knowledgeable in her field and was able to give a quick resolution. She was able to understand what I'm asking for. Appreciate the overall app design and support team. Would definitely recommend it!
Can't really say too much as only been using for a few days but for a free app this seems to be the balls. Just the fact that you can add a personal tracking page to your website is huge. I'm sure it's going to be a blessing going forward.
Aftership's support was amazing! Pryia guided me and helped me as much as she could. I was super happy with the service! Thank you!