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Rahul is very helpful!!! Amazing customer service .... Thank you so much for your help. The app I have not used yet, I just installed as my store is not open yet, so I hope it will be good. I will update my comment once I/clients start using the tracking page.
Fast pleasant service. I did not understand how things worked. A representative guided me through the process. Thank You
Aftership is quite easy to use! Especially with thelp of the support team! They are there to help you and assist you! I spoke with Animesh and he was very helpful throughout my experience with the app and the integration of it in my store!
Excelent app!! I will recommend it
Great product, have seen all the features. Cant wait to get started.
Great apps I love it really help me with my customers support to track their orders so they don't need to send me email for that
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner.
The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though.
A bit expensive though at $69/month. The free plan is ok for smaller stores.
Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :)
Thank you for your honest feedback.
We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers.
For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers.
1. Customers can get real-time order status updates via the AfterShip iOS and
Android tracking apps.
2. Users can insert the "Track order with AfterShip" button to the Shopify
order confirmation page to encourage customers to download the app.
3. Courier mapping to help users import Shopify orders to AfterShip with the
correct couriers.
We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback.
Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
not so human kind, i can't get email, can't login, can't find my password....
The only and the best app for tracking!
Great app! Does as advertised! Definitely makes life so much easier! Their support team is great too!