AfterShip Order Tracking , 4,492 則評價
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Gut
great app!
Saransh resolved my issue in no time. Great experience!
The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".
Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".
Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you.
We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
A huge thank you to Moazzam and his wonderful team for the amazing parcel tracking app! This solution has utterly transformed our Shopify site, providing our customers with real-time, reliable shipment updates. Our customer satisfaction has skyrocketed as a result. The app's flawless integration and ease of use make it a game-changer in e-commerce. A must-have for any online retailer. Kudos to Moazzam for such an excellent service!"
I received great help when I had a problem with the courier mapping. Shreyasi was really very helpful ad accurate.Thank you!
Amazing app and services! Very professional and completely customizable for our brand to keep it with the same look for whatever service we use. Thank you so much Ankit Pathak for all your help and for making this possible!
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip
Love the stuff before the other one Hopefully I will get the plan after a few days. The app get little bit more complicated for newbies but support was really great.
The best app for Shopify order tracking. Highly recommend