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carrier matching rarely work properly. Support told me that they have fix it, but always same issue.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have.
Regards,
Team AfterShip
FFS!!!!! Now I have been blocked out my account for no reason. This App is AWESOME when it works, but really guys, minimum 24 hour before they reply to urgent queries like me being locked out my own account.
This app is so temperamental, I was blocked out my own account for an hour today!!
Be careful of unexpected charges even though you may have un installed the app 2 months earlier
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing.
We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
Had to leave a review to get on the free plan, cause I'm very happy about the app. But after leaving a review I get an error and I can't get a free plan... super weird....
Thanks for your review, please reply to the email and we can connect about the issue that you are facing.
It's time to find an alternative.
It's one of those apps that require just TOO much attention from me as a store owner. There is always something, but usually it's billing or admin related. Horrible support and as a bonus their fees are getting ridiculous and the latest revelation that team members can only access the app when an additional "seat" is purchased which adds up to $120 for 3 stores in our case, is just not acceptable.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I would like to inform you that that the additional member seat is out of the plan and it will cost $10/mo.
We really value your business and we've sent you an email and looking forward for your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.
Hey,
I apologize on behalf of everyone at AfterShip.
Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers.
We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:
-> Please contact courier or shipper directly.
AfterShip is only a shipment tracking platform.
WTH ?
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).
Kind regards,
Mudit
At first it worked well, but now there is an annoying bug which has never been resolved for months!
Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.
When you check with 17track, it is clear that Aftership is mixing in Bullshit data.
So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.
The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.
I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(
So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!
I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.
That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.
Unfortunately I can't recommend this app to anyone.
So freaking slow. I tried tracking it and after 15 mins, its still loading!