評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2020年2月14日

Never signed up for the $29 monthly and yet somehow i was mysteriously on it. I'm very upset because Shopify never asked or did this app ask. It just saw the increase in shipments and switched my plan to the higher one. I'd really love a refund seeing as that I never selected that plan or use this app and I feel robbed.

Shop Cozy Co.
美國
使用應用程式 10個月
AfterShip 已回覆 2020年3月1日

Hi user,
would you be able to jump on a call with us.
Please schedule here (https://calendly.com/anurag-upreti/30min?month=2020-03)

編輯時間:2023年3月29日

This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution.

UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.

SWELL Wakesurf
美國
使用應用程式 10個月
AfterShip 已回覆 2022年5月26日

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Tushar Jolly
Team AfterShip

2018年3月22日

Aftership has gone from a "must have" app to total rubbish!
Firstly my email notifications stopped working, followed by the SMS notifications and now a 3rd party product review app that integrates with Aftership has also stopped working.
Customer service is nonexistent and when they do respond its one that a rocket scientist can barely make head or tails from!
Only reason its getting ONE star is that you cant rate it ZERO stars!

Great Books 2
南非
使用應用程式 10個月
2018年8月27日

I am hoping to be able to change this review into a positive one, but I am having difficulty making this app work for me. I am currently interacting with support, but we'll see... Getting frustrated!

Waistnotwantnot Store
美國
使用應用程式 10個月
2017年12月11日

no, there is not customer service that I can call for help.

Getcha Gifts
美國
使用應用程式 10個月
2021年11月23日

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.

Kids Mega Mart
澳洲
使用應用程式 9個月
AfterShip 已回覆 2021年11月28日

I understand you would like to have the option of shipping providers imported with the correct shipping names. I can see that it's creating duplicates as of now and please accept my sincere apology for the experience you had.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip

2023年10月27日

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
美國
使用應用程式 8個月
AfterShip 已回覆 2023年10月28日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the pricing of the app.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2020年5月5日

BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!!

This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback dispute with PayPal and VISA credit card. No wonder India is the scam capital of the world!! The developers ought to be ashamed of themselves. Bloody baiters.

Unavo Place
加拿大
使用應用程式 8個月
編輯時間:2018年3月11日

Finding it virtually impossible to set your app up on 2 separate shopify stores, it's driving me to the point or leaving you for good.

The customer service for this app is appalling. I've been getting vague, one sentence replies every 24 hours, meanwhile i have a lot of disgruntled customers wondering where their orders are.

sort this out or this 1 star review will stand

Crazy Cool Store
英國
使用應用程式 8個月
2021年12月23日

This app is terrible. They have some dev issues and customer support is horrible. The gymnastics they make you go through to delete the account is absurd.

Broya
加拿大
使用應用程式 8個月
AfterShip 已回覆 2021年12月23日

I am sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Rupam
Team AfterShip