評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2017年9月6日

hard to use, so hard to install

Bongroups
越南
使用應用程式 8個月
2019年12月28日

A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?

Poppie Pink
澳洲
使用應用程式 8個月
2017年12月12日

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

Coinzin
緬甸
使用應用程式 7個月
2019年8月11日

The app no longer supports the E Packet and I have contacted their support and 7 days later, I have not yet heard back from them. I won't sign up for their pay plan if their solution does not work and they don't even care to respond to an email!

MissLavish
加拿大
使用應用程式 7個月
AfterShip 已回覆 2019年9月13日

Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.

2017年7月12日

No not working. It is not syncing with my oberlo orders even though the tracking info is updated in shopify by oberlo. I contacted support and they go "hi thanks for contacting us you can sync aftership with shopify, have a nice day."

Jiu Jitsu Addict
美國
使用應用程式 6個月
2020年2月17日

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

Overhalfsale
美國
使用應用程式 6個月
AfterShip 已回覆 2020年3月1日

Hi, Please note SMS charges are determined by the local carrier at your end or the location to which parcel is and these charges may vary as per the location. These charges are not included within the plan charges.
Also, you can find the sms pricing at our pricing page as well (https://www.aftership.com/pricing).

編輯時間:2021年9月30日

The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time.
*EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.

Tatami Kids
香港特別行政區
使用應用程式 6個月
2020年4月15日

I have been victim of fraudulent practices from Aftership. I have been charged 29$ for an app that doesn't work. The app is linked to my store but doesn't track the packages. I have contacted the customer support and Seema didn't want to install the app for me even though I paid and i have thousands of customers every month. I asked she add me on skype to show me and she didn't want. Don't waste your time guys

Popi Hair NL
英國
使用應用程式 6個月
編輯時間:2019年11月19日

This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund.

Support has got worse and their tracking does not always work. Its gone from good to bad.

Looking for an alternative.

Wish Want Get It
美國
使用應用程式 6個月
編輯時間:2022年9月23日

Edit: I still have loads of issues with Aftership, for weeks I have not been able to track my orders. Support always seemed to make excuses and ended up saying it was solved but it wasn't. Old: Having some issues with the app, current Postal Service not updating the details through this app. Support team has been kind and seems to be working hard to get this issue solved.

Force of Life
英國
使用應用程式 5個月
AfterShip 已回覆 2022年4月14日

Thank you for sharing your feedback.

We apologize for the inconvenience caused. We have gone through the chat transcripts and we have sent you an email to discuss this further.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Riyaz
AfterShip Team