評價 (4,768)

整體評分
4.7
各級評分數量
  • 83% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2015年12月9日

Seems to work well. Aftership website could do with a bit more functionality to allow admin tasks. Had the problem that after importing 200 tracking details it then asked us as part of the setup to create email alerts, when you do this it then says you need to upgrade to the premium service. That is fair enough but it then doesn't send the email alerts out to customers as you had imported the tracking details before upgrading. A bit stupid and no way to resend alerts. To make matters worse there is then no bulk way to delete tracking numbers, so that you can reimport them and the system will send out email alerts to customers. In the end we had to delete each one manually which took about 1hr. A hassle and waste of time but now seems to be working well.

Woodforddesignstore
美國
使用應用程式 2年多
2017年3月17日

I give this app 2 thumbs Up. It allows you to send out text and email to customers of step by step notifications of delivery for their package.

No Waist Fanatics
美國
使用應用程式 2年多
2013年10月29日

I just uploaded this app and already tracked a package! I love that it tracks everything and is free.

Vintage Fibers
美國
使用應用程式 大約2年
2024年6月3日

Useful app

Life Comfort Shop
英國
AfterShip 已回覆 2024年6月4日

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

編輯時間:2018年11月4日

Very good app but customer support needs to improve. It can take you several inquiries just to get an actual response that answers your question.

Yeembe
美國
使用應用程式 大約2年
編輯時間:2019年9月16日

Overall it's a pretty good app that can help your website gain credibility and offer better service to customers. You can get a well-designed tracking page (as opposed to the rather messy design of other tracking apps) and a track button free of charge, and also send email notifications for an affordable price of 9$ per month. I give it 4 stars and not 5, because I'm still missing some significant things on the app:

1. Tracking can't be done inside your store, but only in an external page.

2. The tracking page doesn't have a map, which is an essential feature in other tracking apps.

3. The track button's colour or font can't be customized to fit your theme.

4. In the tracking page you can only link social media profiles on Facebook and Twitter - not on Instagram (unless you display your IG feed within the tracking page) or any other platform.

5. It just doesn't give you enough flexibility in general when it comes to designing the tracking page. You can't decide where your Instagram feed would appear. In the "marketing assets" sections you can only put static images, nothing else. You can't enter free text in one of those sections. There's no feature of product recommendations in the tracking page (unless you pay extra money for Aftership's partner app Nosto).

If some of these features are added/improved, I might give the app 5 stars.

Rollatte
以色列
使用應用程式 大約2年
2019年3月25日

This app was quite easy to install and it will take care of my costumers in the after purchase process.

My Gym Bag Store
丹麥
使用應用程式 大約2年
2016年2月25日

Great app..worked well for me ;used for Indian domestic couriers -current 3 hours auto sync should have been for 1 hour.

Rangdukaan
美國
使用應用程式 大約2年
編輯時間:2019年7月18日

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers.
When we needed support... all we got was a false hope promise that they were look into the problem.
We have waited over a month and have decided to move on to a more reliable app.

UPDATE
I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue.
While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue.
We are back on track thanks to the Aftership support team.

Sacred Pet Boutique
澳洲
使用應用程式 大約2年
2020年9月6日

this is a good app for Shopify users and good support for all features. Very easy to work on it and it automatically

cloudswage
印度
使用應用程式 接近2年