AfterShip Order Tracking , 3,967 則評價

整體評分
4.7
各級評分數量
  • 82% 的評分為 5 顆星
  • 10% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
編輯時間:2022年10月4日

A good app really, however you gotta pay for a lot of the premium features which you can get for free with Track123

STAYYING ALIVE
英國
使用應用程式 14分鐘
2023年2月23日

Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all

STbracelets
加拿大
使用應用程式 3個月
AfterShip & Automizely 已回覆 2023年2月23日

Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered.

I would like to inform you that Royal Mail does not share data with any third party directly. AfterShip works with Royal Mail's subsidiary, Intersoft, to obtain shipment data. This data will only be sent to AfterShip if Royal Mail has obtained consent from the end-user (i.e. merchant) side.

If you need any further assistance please reach us through live chat or via email at support@aftership.com.

Best regards,
Team AfterShip

2022年5月14日

Pretty good app however the customization on the tracking page is rather lacking. The marketing has these examples of beautiful tracking pages but in reality, there is almost none. Other than that, pretty good service. Wish not that many things were behind a paywall but would recommend anyway.

Zumtech
瑞典
使用應用程式 大約1個月
AfterShip & Automizely 已回覆 2022年5月15日

Thanks for your valuable feedback.

We are pleased to know about your experience with our application and that we were able to meet your expectations.

It is our constant endeavor to delight our users and provide them with an engaging experience. I have noted your feedback related to the customization on the tracking page is somewhat lacking and have forwarded it to our product team.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

編輯時間:2022年12月4日

My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.

Wolph
英國
使用應用程式 大約1年
2021年11月19日

bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème

Shoestendances
法國
使用應用程式 4個月
AfterShip & Automizely 已回覆 2021年11月28日

Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif.

Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application.

Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure.

Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com.

Cordialement,
Rupam
Équipe AfterShip

2020年10月5日

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

SaltWrap Store
美國
使用應用程式 3年多
AfterShip & Automizely 已回覆 2020年10月6日

Hello,

We can have a quick discussion in order to explain the features, provided by AfterShip.

One of the members of the concerned team will reach out to you over the email.

Regards,
Mukul Saxena

2021年12月9日

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Growing Craft
印度
使用應用程式 2個月
AfterShip & Automizely 已回覆 2021年12月9日

I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing.

Your feedback has been registered, as we are constantly striving to make your experience better with our application.

We will try our best to ensure that your experience with us becomes a better one.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Rupam
Team AfterShip

編輯時間:2020年8月12日

Just got it, looks okei. Had to "fix" little on the page first time i got in (pop-up from maker) so i did not need to start 14 day trail. But this is not so good i think. You should let people choose or have to upgrade after x trackings and so. Me that just started might not get all up in 14 days so i dont know what i need and not. but apart from that , looks good. And also do not "force" to review as this is doing now. take "away" or change that little and you will have more stars without asking/forcing me ;)

Dxaro
挪威
使用應用程式 大約3年
2021年6月17日

Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.

United Sodas of America
美國
使用應用程式 9個月
AfterShip & Automizely 已回覆 2021年6月17日

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Neelima Aggarwal
Team AfterShip

2021年6月11日

Just downloaded app, seems easy to navigate. happy to see how this helps my business. Im going to back track past orders

bnoelleextensions
美國
使用應用程式 9個月
AfterShip & Automizely 已回覆 2021年6月11日

Thank you for your review.

We are glad to know that you are exploring our app. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Nitish
Team AfterShip