AfterShip Order Tracking , 4,130 則評價
they charge according to a plan that appears nowhere in the description or on their site?
Update: Problem was solved in the end with an upgrade to a paid plan.
SSL on custom domain tracking page costs 10$/month.
I still don't like the filters options on orders tracking page .
I did not try the alternatives apps but improvements could be made.
Thanks for the review, we want to understand this feedback better.
Could you please reply back on the email, so we can schedule a meeting?
It's okay. A tad overpriced for automation software. It gets behind. People will get their delivery and a day later get the e-mail notice that it's on it's way. Support is 24 behind - send a ticket today and expect to hear a day later (they are not on this side of the globe yet I think are big enough to start thinking about a North American support desk). Seems like a one-man operation. Always get a reply from the same person. It's okay, but the system doesn't always work. Still, it's the best at the moment. Customers want more frequent updates. Mine, anyway.
The code isn't showing properly on my site.
Update: Finally they handed over the technical department, hoping to solve my problem. I just don't want our request to be answered perfunctorily. If there are no mistakes, I think this APP should be the best tracking
This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.
My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.
I hope that you will incorporate Malaysia courier services, like ABXExpress and Poslaju because Malaysia has a huge market for e-commere
I don't have much to say about it. I would need some times to make any comments.
The app does not collect all my shippings automatically and not even when I sync the shop manually. I can not find how to solve that issue.
Great app in theory. I like that I can easily track all my shipments from a single dashboard and have a custom URL with my shop name as a subdomain. However I don't like that the app is disjointed. If I click on the app in Shopify, I am taken to my aftership admin portal, which is only useful to see store connections. I then have to navigate from there to my aftership webapp - once you finally get there we then have another problem...
Aftership doesn't seem to support Aliexpress Standard Shipping carrier with a 'DP' prefix or Fedx starting with '91' (which is what I use the most) and even other carriers such as China EMS (ePacket) which does seem to work, I do not get as much tracking detail as I would on Cainiao.
Or maybe its just me and I haven't set it up correctly. I'll eat my words if someone from aftership can show me how to make this work as I expect!