AfterShip Order Tracking , 3,762 reviews

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
February 27, 2023

Very good order tracking application. Overall satisfied and very responsive customer service. The only flaw is that to remove the aftership links at the bottom of the page, you have to subscribe to the premium plan.

Loovah
France
Time spent using app: 21 days
Automizely & AfterShip replied February 27, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canada
Time spent using app: Almost 4 years
Automizely & AfterShip replied February 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 17, 2023

The audience is very prompt and cool. They care about their customers. They are open to other requests.

dibenessere
United Kingdom
Time spent using app: 26 days
Automizely & AfterShip replied February 17, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 8, 2023

Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!

Whalebird Kombucha
United States
Time spent using app: Almost 3 years
Automizely & AfterShip replied February 9, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 23, 2022

eu ainda estou novo nesta aplicação a minha loja ainda não começou a faturar por isso não consigo dar uma avaliação mais digna do que esta

Online/Povo
Portugal
Time spent using app: 20 days
Automizely & AfterShip replied November 23, 2022

Estamos abertos a sugestões, se você tiver alguma. É sempre bom entender os requisitos de nossos usuários para que possamos atender às suas expectativas e oferecer uma experiência envolvente.

Se precisar de ajuda com o aplicativo, sinta-se à vontade para entrar em contato conosco por meio da opção de bate-papo ao vivo disponível em sua conta ou envie um e-mail para support@aftership.com

Faremos o possível para garantir que sua experiência conosco mereça uma classificação de 5 estrelas.

Cumprimentos,
Equipe AfterShip

November 12, 2022

Customer service is absolutely great. Haven't tried out the app just yet. But I am satisfied how the customer service chat works

SwansMadeForYou
Netherlands
Time spent using app: 1 day
Automizely & AfterShip replied November 12, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 1, 2022

J'utilise cette application pour le tracking de mes colis. J'aime car elle facilite beaucoup le processus pour informer le client de l'état de suivi de sa commande. J'ai contacté le support pour répondre à une de mes questions et le support à été très réactif.

BagTrip
Switzerland
Time spent using app: 15 days
Automizely & AfterShip replied November 1, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip

October 10, 2022

Great app. Easy to customize also for "beginners". Fast and friendly support. Within no time I got a very useful answer with links and screenshot from the support. Very much appreciated. Thanks again.

simplythedesk
Switzerland
Time spent using app: About 1 month
Automizely & AfterShip replied October 10, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

September 21, 2022

This App is really amazing, it helps my customers track their orders. Great customer support as well.

INTUITIVE WATCHES
United Kingdom
Time spent using app: 1 day
Automizely & AfterShip replied September 21, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

Edited August 10, 2022

UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. --
TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.

Kewlioo
United States
Time spent using app: About 4 years
Automizely & AfterShip replied July 27, 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Ankush Kumar
Team AfterShip