Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive order tracking features, even in the free version. It's praised for its seamless Shopify integration, real-time updates, and intuitive interface. The app is budget-friendly and offers valuable insights through its analytics dashboard. Merchants appreciate the customization options and the branded tracking page, which boosts customer trust. The customer support is noted for its quick response and expertise. The live order tracking feature is described as a game-changer, providing real-time updates to both merchants and customers. The app is recommended for its efficient order management, exceptional customer service, and robust analytics and reporting features.

Edited September 12, 2023

Ankit helped explain which merge tag I should use in my email notifications, and he also offered to remove the AfterShip branding free of charge since I am an established customer, no upgrades necessary!

Eagle National Supply
United States
Over 1 year using the app
Edited June 1, 2019

I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.

Krafto Jodhpur
India
Over 1 year using the app
April 8, 2021

I am just discovering the application but it has many interesting features. Like the notification system or the customizable tracking page. I'm looking forward to see in the long run.

Buster-life
France
Over 1 year using the app
AfterShip & Automizely replied April 8, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
AfterShip Team

November 13, 2017

Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.

Thepink Label
United States
Over 1 year using the app
August 22, 2020

Buena, pero le falta el idioma en español y es confusa la confirguracion con mi pagina de shopify pero por lo demas bien

gymdesdecasa
Spain
Over 1 year using the app
June 17, 2022

Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much

Pivo
United States
Over 1 year using the app
AfterShip & Automizely replied October 30, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip

August 27, 2017

I don't understand why Aftership won't sync tracking outside of the 3 days windows. If is it a pricing issue, they should have just charge accordingly.

Neomarcus
Canada
Over 1 year using the app
May 10, 2019

Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.

Alpine Ridge Outfitters
United States
Over 1 year using the app
May 4, 2017

Easy to use, set it and forget it. Only reason for 4 stars instead of 5 stars is because you cannot pay with American Express on a recurring basis.

Wiperpacks
United States
Over 1 year using the app
Edited November 12, 2018

I downloaded the application thinking that I would be able to send notifications with the free plan; however, it was not the deal. So, it is kind of my mistake that I did not read the pricing info carefully. I haven't started using it actively yet.

Angel's Trending Gifts
United States
Over 1 year using the app