AfterShip Order Tracking , 4,469 reviews

I used this app, it's so bad. I can't import my ship imformation. It's always failed. And there is something wrong about the sync with shopify, not all order s are sync.Some orders are missing.And I can't connect the customer service.

I haven't used the app yet so i cant really give you a rating.

If you want to ruin your business, go with this app. Subscribed to a plan but the app didn't work. Support, as you can already read in this section, the slowest and literally talking no solution. Ended up paying for a non-working app. Switching to Tracktor. Bye

I've emailed them twice about my tracking site not working. When my customers would put in their tracking number it would say order does not exist. In the beginning it worked but now it just doesn't work so I decided to go with another company as their customer service can cost me my customers. I would say don't bother just link your site to a reputable site that will actually work just as long as they can track their orders that's all they really care about.

Do not write a review until you have actually used the service and did a test run on your site. I did a test run and order a product from my site as a customer. Well, I clicked on the app to analyze everything, and guess what.... it doesn't open. I even tried to login from the actually site and not the app... well same thing happens. Last night I emailed support. Of course its the next day and no response. There also is no number to call or a live support or chat. This is freaking ridiculous! I hate to give bad reviews, but hey Im not too happy. Uninstall asap!

bad connection. The app always get disconnected while i was trying to edit the email template. i need to refresh the page every time i need to edit something. :(

so far i am not impressed with it . the app is not reading an order that is placed in my store. installed the code , connected but doesn't see an order that was placed even though i manually synced the app twice. I don't know if its the app or if i missed a step. but there does not seem to be a tutorial to get a tracking code. The advertisement says automatically send tracking code to customers. but so far it doesn't even see orders, let alone find a tracking code. It's useless to me or anyone else. You need to explain better what the app is supposed to do cause i can't figure it out!

We installed the app to keep track of our fulfilment process. We set up the app and we installed both the Shopify app and the fulfilment supplier app on aftership.
Aftership synced orders twice from both sources and created duplicated tracking numbers for almost every order. It was a bit of a nightmare.
Aftership shouldn't sync orders with the same Name or ID, or at least flag it as a duplicate.

how long do i have to wait to see the customer tracking info after oberlo gives me a tracking number? Its been 4 days now and i still can see any tracking info.

If you are having any trouble good luck getting any sort of help. Every other app has a live chat feature to get help and with this app it takes days and they don't even answer your questions when they do respond. I chose this app because I saw it was the largest and other trusted brands use it but for dropshipping especially beginners this app will just frustrate you and waste your time.