Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive order tracking features, even in the free version. It's praised for its seamless Shopify integration, real-time updates, and intuitive interface. The app is budget-friendly and offers valuable insights through its analytics dashboard. Merchants appreciate the customization options and the branded tracking page, which boosts customer trust. The customer support is noted for its quick response and expertise. The live order tracking feature is described as a game-changer, providing real-time updates to both merchants and customers. The app is recommended for its efficient order management, exceptional customer service, and robust analytics and reporting features.

Edited May 10, 2021

I have installed it just now. Until now, everything is ok. We have 50 trackings for free plan. The attention is good. We are have to have it.

Duruss | Go For It!
Spain
11 months using the app
AfterShip & Automizely replied May 10, 2021

Thank you for your kind words.

Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.

Regards,
Nitish
Team AfterShip

December 8, 2021

Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))

mammaly
Germany
11 months using the app
AfterShip & Automizely replied December 9, 2021

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team AfterShip

April 19, 2015

So far works well. Video for Shopify shows tracking information showing in the Shopify page. After installation I did a test tracking number and it launched to a new page.

Otherwise happy with the app.

Pixel Goods
United States
11 months using the app
May 8, 2021

Amazing customer service, quick and easy to understand. The customer service chat page was easy to navigate too. Easy to customize branding for the store too.

Small and Mighty Kids Store
Canada
11 months using the app
AfterShip & Automizely replied May 8, 2021

Thank you for your kind words.

Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience best one.

Regards,
Team AfterShip

June 14, 2017

i don't have the experience before but i seem to be a great apps for my future us in my store

Legytdreams
Turks & Caicos Islands
10 months using the app
February 17, 2014

It's great to offer order tracking on our web site. I use Premium with customized notification emails but I really miss that I couldn't give it a test ride before going live.

Tiffanylamp99
United States
10 months using the app
February 18, 2021

This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.

Youtheory
United States
10 months using the app
AfterShip & Automizely replied February 18, 2021

Hello,

Thank you for your kind words.
We are really eager to know how we can make your experience a 5 star one.

You can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.

Kind regards,
Mukul Saxena

June 17, 2020

I would really like it if customer name or shopify order number were to be displayed on the tracking page. Also the ability to sort by date order would be helpful too. So far I am really liking the integration with Klaviyo.

Ziggy Belle
Australia
10 months using the app
September 22, 2020

Good app! all is automate no new to handle yourself. Hope the SAV is proactive too. I recommande Thanks

Mike & Ross
Belgium
10 months using the app
January 24, 2017

seems every shopify based e-commerce needs!

Ecoce
Indonesia
10 months using the app