AfterShip Order Tracking , 3,762 reviews

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
December 10, 2017

I was seriously unimpressed with Aftership.

I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.

I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.

I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.

Frosty Dreams
United States
Time spent using app: 10 days
December 7, 2017

Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.

Time spent using app: 27 days
December 3, 2017

I did this so it wouldn't pop up again.

Reece World
United States
Time spent using app: 3 months
November 9, 2017

so far this app is doing nothing for me. says i have a free account however, it doesnt pull in any of my (2) shipments and am unable to track them via shopify. as stated by this app it does track from china epacket.. but if it doesnt recognize my shipments then how can it help. I have a feeling this is more of a go premium and upgrade your account.. I also cannot use sms or email unless i upgrade my account. i emailed support and all i have gotten is to wait while they research but that was days ago... so dont think i would refer to anyone.

Doggie Zoom Zoom
United States
Time spent using app: 3 months
November 6, 2017

never synced rt for my store.

Evas Dazzle Deals
United States
Time spent using app: About 1 year
November 4, 2017

It does not work correctly. Bad support. I do not recommend it.

Time spent using app: 27 days
November 1, 2017

Can't change from individual to business because password is "incorrect" which has to be correct. Asked for instructions to reset for 3 times. Nothing. No email came, NOTHING.

Friendly Vehicle
United States
Time spent using app: 15 minutes
October 25, 2017

Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?

Number 9 Fashion Studio
Time spent using app: 30 minutes
October 23, 2017

Just like everything else on the internet, once they have your email, they will send TONS of email. Really tired of it.

Our Wishful Shrinking
October 10, 2017

Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.

K Pax Trends
Time spent using app: 21 days