AfterShip Order Tracking & SMS

Order Lookup, Track Order Status, Tracking Page, Email Updates

  • Popular with businesses in the United States

Free plan available. 7-day free trial. Additional charges may apply.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    80% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars
181 - 186 of 186 reviews

2 Love One

We tried contact their customer service 3 times and still to date have no response. They charge you for each order and we still haven't gotten any answers.... We will definitely be removing this app.

Andreabonelli

I'm extremely frustrated with the "support" for this app. I've used over a year and when I went to check on an order only then did I notice that I was being forced to pick a monthly payment plan. Ok fine, I had a balance of $23.00 so I tried to pick their Essential plan. I got an error and it would not allow it stating that I had a credit balance. Okaayy...so I contact "support" and I'm told to remove the app and reinstall and add a credit card since they stopped using Paypal. I did ALL of those things, still got the error to contact support which I did again. So I log into my account and they charged me an additional $10.00 within hours (I already had a credit balance of $23 and now it's $33.00. Support is of no help whatsoever. They talk in circles and will keep charging without an option to upgrade nor get your credit back. I've reported this issue to Shopify as well as removing the app. NOT worth the upgrade whatsoever.

Oh and if you decide to close your account because you're in an endless loop of not being able to upgrade nor getting help from support they get to "keep" your money.

---

I asked Shopify to help with the issue and they forwarded me back to the developer who again went around in circles never actually answering my questions or addressing the issue. At this point they can keep the $20. I will never recommend nor use this app again.

WizardPatch™

so far so good! looking at the premium version

Look closer !!
I had high hopes fo this app, but after trialing it, it is really not good for people shipping from non english speaking countries.
If you sell in USA etc, but ship from asia, which many shops do, you will most likely be using postal tracking sites that are loaded in languages other than english, forcing your customers to use a google translator to read their info and we all know how good a web translation software is now don't we lol...
The original shopify system is good enough for basic tracking, at least it is user friendly for everyone, no need to pay for this app guys.

Wellness Fitness and Nutrition

If they figure out their damn sever blows and is always slow, I would give this app a 5 star rating.

Hershey's Caffettiera

It's completely useless

1. I can't integrate local courier with Shopify
2. Aftership doesn't import data from Shopify

Just a waste of money

Fauxfeathers

So freaking slow. I tried tracking it and after 15 mins, its still loading!

1 2 11 12 13 14 15 16 17 19 Next
1 2 11 12 13 14 15 16 17 19 Next