Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.

October 29, 2017

Works well, a little bit confuse on set up instructions, but after that, simply my life...

Family And Home Store
Costa Rica
7 months using the app
February 5, 2018

Very helpful ghgggggvv hhgggggvvggg hhhhhgghhbbgb yhhhhhghhb

T Lytes
United States
7 months using the app
Edited December 26, 2018

AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.

Heart N' Soul Home
Australia
7 months using the app
September 25, 2019

Good app. Only problem I have is it takes time to load the script for the track order button to appear in my track order page.

Trend Beyond
United States
6 months using the app
September 18, 2020

Great app for great price. I highly recommend this app as a starter. First time using it an will let you guys know how it works out.

Elite City Boutique
United States
6 months using the app
July 30, 2017

Easy to install. Just started to using it . Will leave a comment again with 5 star rating once that my test shipping sent me a notification

Egearsltd
New Zealand
6 months using the app
June 14, 2020

Had some issues with ap but solved after I contacted customer support. They do resolve your issues just be patient and considerate! I give it four stars because I think they should be a bit more transparent about their plans and the cost. My advice would be to make sure your plan matches your order volume! other than that good ap all around.

Comfy Era
United States
6 months using the app
December 12, 2016

We have found this app very easy to understand and use. It allows us to keep track of very detailed information regarding our shipments and customers.When our sales increase we will upgrade our subscription and are sure this app will work perfect for our needs. The team is attentive and open to help with our inquiries.I would recommend this app for anyone new to tracking shipments.

Tuliptoo
United States
6 months using the app
August 4, 2021

Intuitive application and very efficient support.
The possibility of customization is very pleasant.

praticool.com
France
6 months using the app
AfterShip & Automizely replied August 4, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Nitish Kumar
Team AfterShip

May 3, 2021

I am just setting up the account, so I haven't used much features. I need to add my information for customer contact.

Modest Walls
United States
6 months using the app
AfterShip & Automizely replied May 3, 2021

I am glad to know that you are exploring our app and I am sure you will find it useful. In case you need any assistance while using the app, please do not hesitate to contact us back and we will be happy to help you.

Our Support Team is available 24/7 on live chat to assist you.

Regards,
Neelima Aggarwal
Team AfterShip