AfterShip Order Tracking , 4,452 reviews

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
    3.7K
  • 10% of ratings are 4 stars
    423
  • 2% of ratings are 3 stars
    98
  • 1% of ratings are 2 stars
    35
  • 5% of ratings are 1 stars
    205
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.

November 19, 2017

Useless without notifications unless you pay...

Grey Stores
United States
11 months using the app
June 7, 2018

The customer can ONLY track their order with the tracking number... NOT using their email address or Order ID. This will not help with customer service unless the customer can input their email or ID to track.... they usually dont have the tracking number!

Soalpha
United States
10 months using the app
February 19, 2017

When it works, it is great, but most of the time it doesn't work.

Takes several days to hear back from support. The same tracking numbers displaying information at 17track.net show not information with aftership.

Aceroptic
United States
9 months using the app
Edited May 29, 2019

Muy caro su producto. Hay más baratos en el mercado

Willingss.com
Peru
8 months using the app
Edited May 19, 2020

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

uniquelebal
India
6 months using the app
AfterShip & Automizely replied May 21, 2020

Thanks for the review, can you please respond to the email sent. We'll check and fix.

November 10, 2017

not so human kind, i can't get email, can't login, can't find my password....

Honeycreepers Direct
China
5 months using the app
October 1, 2020

I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

Lubelar
Australia
3 months using the app
AfterShip & Automizely replied October 1, 2020

Hello,

I understand your concern.

One of our support members will get in touch with you for help.

Regards,
Mukul Saxena

Edited June 19, 2020

Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

Lady Like Store
Australia
2 months using the app
AfterShip & Automizely replied August 18, 2020

Thank you for your review, please respond to the email sent to you.

December 5, 2019

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.

XBODY UK
United Kingdom
2 months using the app
June 24, 2018

CONFUSING TO SAY THE LEAST. COSTUMER SERVICE IS NOT GOOD ETHER, LOOKS LIKE IT IS FOR PEOPLE THAT HAS TIME AND IS VERY TECH SAVVY

White Pearlys Cool Stuff
United States
About 2 months using the app
2 4
2 4