Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.

November 23, 2019

App works well so far however still trying to work on the operation and understanding how it works. For an app that is free to use, so far it's alright.

cozy-threads.com
Malaysia
6 months using the app
April 27, 2014

easy for small businesses. user friendly and easy to link with shopify.

Time Travel Luxury
United States
6 months using the app
June 25, 2017

this is a great app helps out a lot!!!

Knivesyouneed
United States
6 months using the app
Edited July 6, 2021

Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.

Those One Liners
Portugal
6 months using the app
April 5, 2020

I use this app to help me with tracking information and to organize my business in a better way. It is very useful

Essie & Esben Clothing & Accessories LLC
United States
5 months using the app
Edited July 20, 2021

Amesh was very helpful. Great support from the AfterShip App. I am new to Shopify, so much to learn

Total Shape Store
Australia
5 months using the app
February 27, 2023

Very good order tracking application. Overall satisfied and very responsive customer service. The only flaw is that to remove the aftership links at the bottom of the page, you have to subscribe to the premium plan.

Loovah
France
5 months using the app
AfterShip & Automizely replied February 27, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 26, 2021

This app works amazing and is integrated with so many carriers! I also just had a concern and contacted customer support about it. They were super friendly, patient and helpful! Walked me through and helped me fix things up quickly!

Royal Wine Coolers
Canada
5 months using the app
AfterShip & Automizely replied November 27, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Riyaz
Team AfterShip

June 1, 2021

i didn't get to really use it for now but i'm very happy with what it has to offer a young entrepreneur like me

FitnessComfy™
France
5 months using the app
AfterShip & Automizely replied June 1, 2021

Thank you for your valuable feedback.

We are pleased to know that you liked our app.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neelima Aggarwal
Team AfterShip

Edited April 5, 2020

I've experienced some problems with the app and a long answers from support team, but luckily for me, sales department helped to figure it out and fixed the app, gave a refund and extended trial period. At the moment, I'm testing the software and can say that at least these guys know how to work with their clients.

P.S. Functions and integrations of the app are just great, but if you installed and faced some problems -- don't hesitate to compulsively write to support.

Just Paint By Numbers
Hong Kong SAR
5 months using the app
AfterShip & Automizely replied March 17, 2020

Thanks for your review and apologies for the trouble.
Please reply to the email sent from our end and kindly allow us to fix all issues that you are facing with the app.