Reviews (4,774)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

April 6, 2024

Rajat was most helpful.

playhao - Toy Shop Singapore
Singapore
Over 10 years using the app
January 18, 2024

Great support provided by Ankit from the Aftership Support Team. Highly recommended!

Proaim.com
India
Over 4 years using the app
May 9, 2024

Thank u , you do amazing job

T.H EMPOWERBEAUTY
United States
About 1 month using the app
July 31, 2024

Ich bin mit dem Kundenservice von AfterShip mehr als zufrieden. Sie waren immer verfügbar, wenn ich Hilfe brauchte, und ihr Team tat sein Möglichstes, um alle meine Probleme zu lösen. Ihr Engagement für ihre Kunden ist wirklich lobenswert.

UniversalGoods
Germany
About 2 months using the app
March 27, 2024

Excellent service!! Very quick response and very helpful staff. I highly recommend this app.

G Collections
United Kingdom
10 months using the app
Edited May 24, 2024

Fast and reliable customer service experience.

BrainBit
United States
About 2 months using the app
Edited May 19, 2024

I had an outstanding experience working with Priya. She swiftly grasped my needs, managed the issue with meticulous care, and maintained an exceptional level of professionalism and courtesy throughout. I wholeheartedly recommend her services!

HORIZZUN
United States
12 days using the app
April 20, 2024

Great app with a lot of features with detailed systems

iloinen
Japan
About 1 year using the app
Edited April 2, 2024

Priti was amazing! Perfect! Everything that I asked was explained to me. I'd say I'm in love with this customer support. Very quick, you notice that you are talking to a human and not a machine. Priti was very helpful and kind.

Saransh was fabulous as well. She helped me claiming a gift. Very efficient!

TheDogIssue
Austria
22 days using the app
Edited November 7, 2024

Saransh and Aditya are very supportive, helpful and prompt. Great customer service. Thank you for your help! Really appreciate it!

Homey Print
Vietnam
10 months using the app