AfterShip Order Tracking , 4,457 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.
Refine
-
By rating
For my first week with Aftership, everything is going great.
hope to continue...
Awesome app. Except for a tiny misstep with my second order not automatically showing on the Aftership dashboard, everything was just super. Love the simple Aftership page for tracking that I installed. Clean interface. Love their customer support too. The only thing that I didn't like at all was keying in the codes in my liquid templates. I gave up trying to install the button, although I managed just fine on my own installing the page.
Recently installed this product, currently in the testing phase, though a lot of things are hard to find.
Thank you for sharing your valuable feedback. As you have mentioned you are facing some difficulties in AfterShip, we are more than happy to assist you.
We have sent you an email to discuss it further.
Kind regards,
Mudit
The support team is helpful, knowledgeable and diligent. They stick with you until the problem is resolved. The app is pretty decent once you've set it up properly. Not the most customizable interface in the world, but enough that you can sort of make it look like part of your site. if you squint :-) I wish the customer interface displayed the tracking timetable in a moe graphical and attractive manner.
The problem is that a lot of shippers don't provide very detailed tracking info from their side, so it's sometimes frustrating for our customers. That's not Aftership's fault though.
A bit expensive though at $69/month. The free plan is ok for smaller stores.
Remember to activate your shipping vendors in the Settings, otherwise tracking requests will incorrectly report 'shipment not found' results.
Hey :)
Thank you for your honest feedback.
We’re working round the clock to incorporate more advanced features to help merchants give the best tracking experience to their customers.
For example, we’ve launched a mobile tracking app to enable on the go shipment tracking for the customers.
1. Customers can get real-time order status updates via the AfterShip iOS and
Android tracking apps.
2. Users can insert the "Track order with AfterShip" button to the Shopify
order confirmation page to encourage customers to download the app.
3. Courier mapping to help users import Shopify orders to AfterShip with the
correct couriers.
We would love to help you further in case the above features aren’t meeting your requirements, simply drop in your feedback.
Furthermore, our Support Team would be more than happy to assist you further with whatever else you need, feel free to contact us anytime.
This app is communication with my customers after shipping.
Doing a good job.
I still need to figure out all the available functions.
Thanks
Thank you for your kind words.
Please take your time and check the features & functionality of the platform and please let us know if you have any suggestions for us.
We are really eager to know how we can make your experience better.
Regards,
Riyaz
AfterShip Team
So far it has been tracking my tracking numbers and I like the customizable page that looks legit enough. For a free app, nothing to complain about so far.
I started trying Aftership after a friend recommended that I try them out! So far I have had nothing but a good experience with them!
Nice and easy to use. Kinda hard to learn at first, but after a while you kinda get used to it. Im sure there is still more to learn from this website.
Great tool to track your customers' order. The reason I didn't give 5 stars is that it didn't sync with my store automatically and I have to enter all tracking manually. Otherwise, amazing and easy to use.
Can't really say much for now. I have not really used it. I still need to observe its functions. I think it should be ok though