Reviews (4,775)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

Edited February 24, 2024

I enjoyed especially the great customer service from Nitin, really his customer service was excellent. Would recommend.

Phone Box Int
South Africa
2 months using the app
AfterShip replied February 23, 2024

Thank you for taking the time to share your feedback with us.

We truly value all forms of feedback as it helps us to continuously improve our products and services, and ultimately enhance the overall experience for our customers.

We are always open to suggestions and appreciate understanding the needs of our users so that we can meet their expectations and provide an engaging experience.

If you require any assistance with the app, please do not hesitate to contact us via the live chat option available on your account or by emailing us at support@aftership.com. We are committed to ensuring that your experience with us is nothing short of exceptional and we strive to earn a 5-star rating from you.

Best regards,
Team AfterShip

April 2, 2024

The support was very useful and kind. Thank you!

Better Home Life
Israel
6 months using the app
November 5, 2024

great help. questions answered

GT Omega USA
United Kingdom
1 minute using the app
March 7, 2024

very helpful apps with awesome integrations. helped me make sense of shipping from multiple platforms.

J & B's Accessories
United States
2 months using the app
May 6, 2024

**Five Stars for AfterShip: A Must-Have Shopify App! ⭐⭐⭐⭐⭐**
Rajat has been extremely knowledgeable and highly effective in their responses.
Thanks to Rajat, who solved the issue quickly and great response time.

Just Fluck
Singapore
1 day using the app
February 20, 2024

I have to say, I'm blown away by the quality of customer service provided by this app. They have a relaxed, cheerful tone while still being professional and knowledgeable. They make you feel almost like you're part of the team!

Kade Shop
Romania
13 days using the app
March 7, 2024

Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.

United Firearm Association
United States
3 months using the app
June 28, 2024

very resourceful and knowledgeable

Shooter Productions
United States
3 months using the app
April 11, 2024

Excellent service from the team (Nitin), they clarified all my doubts.

Amsa Tienda en Línea
Mexico
Almost 2 years using the app
April 13, 2024

I am very happy with the support and all the effort that support person Saransh Kesarwani made to solve my issues! 10/10

HomeByJoana.com
Lithuania
6 months using the app