Reviews (4,775)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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great app. Really help my customers stop worrying about their shipment. Especially offering international shipping like we do. Our business smoothphonecase.com is international and we have lots of orders that need tracking thanks to after ship we are able to do that.
Only setting up the app at the moment and have not had the opportunity to utilize the Application to it's full potential however, Varun was a great help.
Many Thanks Alex
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Thank u so much Sonali for helping me through the setup of the app. You have been of great help. Thank u.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
AfterShip Team
It was easy to use, domain verification was a little confusing but i figured it out eventually................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Hello,
We are always open to your suggestions.
One of the members from the concerned teams will reach to resolve your issue.
Regards,
Mukul Saxena
5 star customer service they were great! App itself is 4 stars but is super good as it integrates with Klaviyo emails so I can already use my preset themes and layouts (as well as edit it in an app I am familiar with). Some down sides were that the tracking page is a little bland/empty. I've seen others with a map showing the end/current destinations. Another thing is that there is no blacklist option available so I have to figure out the filters I will use on Klaviyo's end instead. They said they will implement these soon enough so I'm excited for that.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
Regards,
AfterShip team
First time using this app. So far so good will need to properly use it to provide further feedback. Customer support is very helpful and efficient!
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support.
We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com.
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Great integration with Shopify. Makes it easy to track shipments.
It is a very good app if you are beginning with your company. Very easy to work with! For a beginning company I would really recommend this. If I am having more sales, then I will review again about this amazing app! For now, I need to go sell some products
Good customer service, but it is a little bit confusing and time consuming to set up tracking page. Need to have tutorial videos to better help customers set up tracking page.
Thank you for your kind words.
Glad to hear about your experience with our customer support. As far as the issue with the videos not available for the setup, we are working on it to launch the help videos soon.
In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7.
Regards,
The AfterShip Team
Great App...Kudos to the team for developing such a simple solve.