AfterShip Order Tracking & SMS

Order Lookup, Track Order Status, Tracking Page, Insurance

Shopify app insights
  • Popular with businesses in the United States

Free plan available. 7-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars

Filter and sort reviews

51 - 60 of 192 reviews

Noiisy Shop

Location India
Time spent using app 6 minutes

It doesn't show how much order tracking limit is there in free version before installing the app. It's 50 order tracking per month. Why so less, you can redirect to your page completely and just show our Brand logo. You should keep order tracking limit unlimited for us Indian people who are just starting.

Developer reply

August 14, 2020

Thanks for the review.
The Forever free plan is just to test if the platform works for you.
As of now we only provide 50 tracking free under this. Any other plan usage is chargable.

Squad Survival™

Location United States
Time spent using app About 1 hour

Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app

Developer reply

August 17, 2020

Hi user, please help us understand which instructions you are referring to.
Please reply on the email sent to you. We are awaiting your response.

Poket Pal

Location Canada
Time spent using app About 1 month

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

Developer reply

August 10, 2020

Thanks you for your review, please reply to the email sent.
We will take care of the concern.

NECTA

Location Thailand
Time spent using app About 2 months

bad connection. The app always get disconnected while i was trying to edit the email template. i need to refresh the page every time i need to edit something. :(

Inaaz.biz

Location India
Time spent using app Over 2 years

Aftership has completely failed in tracking and destroyed our customers tracking last 6 months.

We would like to ban this group for ever.

They demand huge money to run small apps.

It is not worth to have it.

We are uninstalling this apps for ever.

1901 BDF

Location Hong Kong SAR
Time spent using app 12 months

Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.

Healax

Location Netherlands
Time spent using app 15 days

Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.

Hypuff

Location United States
Time spent using app About 2 months

If you want to ruin your business, go with this app. Subscribed to a plan but the app didn't work. Support, as you can already read in this section, the slowest and literally talking no solution. Ended up paying for a non-working app. Switching to Tracktor. Bye

Eye Comfy

Location Singapore
Time spent using app About 1 month

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.

Cali Tiger

Location Australia
Time spent using app Almost 3 years

This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!

Developer reply

July 9, 2020

Thanks for your review, may I please request you to kindly reply to the email. We'll help fix any issue at your end.