AfterShip Order Tracking , 4,450 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive tracking features, even in the free version. It offers real-time updates, customizable notifications, and integrates smoothly with Shopify for a unified shipping dashboard. Merchants value the ability to personalize customer emails and automatic updates. The analytics dashboard is praised for providing useful insights to optimize shipping strategies. The customer service is often commended for its promptness, expertise, and dedication to merchant satisfaction. This app is seen as a cost-effective solution that enhances customer loyalty through effective tracking-based communication.
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The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:
-> Please contact courier or shipper directly.
AfterShip is only a shipment tracking platform.
WTH ?
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).
Kind regards,
Mudit
At first it worked well, but now there is an annoying bug which has never been resolved for months!
Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.
When you check with 17track, it is clear that Aftership is mixing in Bullshit data.
So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.
The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.
I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(
So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!
I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.
That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.
Unfortunately I can't recommend this app to anyone.
So freaking slow. I tried tracking it and after 15 mins, its still loading!
never synced rt for my store.
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!
Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.
The app uses fraudulent practices. I have been charged $45.50 for a "free" plan. No notification for exceeded monthly quota or whatsoever. Fully nontransparent. Even as of today I am not clear what I have been charged and paid for.
We tried contact their customer service 3 times and still to date have no response. They charge you for each order and we still haven't gotten any answers.... We will definitely be removing this app.