Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive order tracking features, even in the free version. It's praised for its seamless Shopify integration, real-time updates, and intuitive interface. The app is budget-friendly and offers valuable insights through its analytics dashboard. Merchants appreciate the customization options and the branded tracking page, which boosts customer trust. The customer support is noted for its quick response and expertise. The live order tracking feature is described as a game-changer, providing real-time updates to both merchants and customers. The app is recommended for its efficient order management, exceptional customer service, and robust analytics and reporting features.

October 5, 2016

Nice app, keeps my users informed and that helps keep customer inquiries down!

Gearbuyz
United States
Over 2 years using the app
November 14, 2017

I didnt think I would find something like this for free

Deposito De Gnomos
Argentina
Over 2 years using the app
March 25, 2014

Fácil de instalar y configurar, soporta los carriers de México que necesito :D

Tequila 916
Mexico
Over 2 years using the app
July 4, 2021

The customization allowed is much better than some of the competitors, although the price is higher as well.

Urbane Home Goods
United States
Over 2 years using the app
AfterShip & Automizely replied July 4, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Neelima Aggarwal

Team AfterShip

May 13, 2021

The service is excellent - and about the app so far: It's easy to start and just takes about 15-20 minutes (for me) - now I'm exited to see the app running and let customers trace their orders. Will come back with a 5 star review if that also is top.

SMOOD skin
Sweden
Over 2 years using the app
AfterShip & Automizely replied May 13, 2021

Thank you for your kind words.

Glad to know that AfterShip app is living upto your expectations. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience the best one.

Regards
Harshvardhan
Team AfterShip

Edited November 4, 2018

Very good app but customer support needs to improve. It can take you several inquiries just to get an actual response that answers your question.

Yeembe
United States
About 2 years using the app
April 24, 2014

Seems like a neat organized idea! love it

shopforeverunique
United States
About 2 years using the app
June 23, 2014

Integration with Shopify and couriers have done a world of good for our tracking of our shipments. Can't imagine tracking getting any better than this. Awesome app.

ADLINA ANIS SELECTIONS
Singapore
About 2 years using the app
Edited September 16, 2019

Overall it's a pretty good app that can help your website gain credibility and offer better service to customers. You can get a well-designed tracking page (as opposed to the rather messy design of other tracking apps) and a track button free of charge, and also send email notifications for an affordable price of 9$ per month. I give it 4 stars and not 5, because I'm still missing some significant things on the app:

1. Tracking can't be done inside your store, but only in an external page.

2. The tracking page doesn't have a map, which is an essential feature in other tracking apps.

3. The track button's colour or font can't be customized to fit your theme.

4. In the tracking page you can only link social media profiles on Facebook and Twitter - not on Instagram (unless you display your IG feed within the tracking page) or any other platform.

5. It just doesn't give you enough flexibility in general when it comes to designing the tracking page. You can't decide where your Instagram feed would appear. In the "marketing assets" sections you can only put static images, nothing else. You can't enter free text in one of those sections. There's no feature of product recommendations in the tracking page (unless you pay extra money for Aftership's partner app Nosto).

If some of these features are added/improved, I might give the app 5 stars.

Rollatte
Israel
About 2 years using the app
August 8, 2018

Aftership has been fundamental in my business growth. With a new business like mines, sometimes it's very hard to find help or guidance. I would like to thank the Aftership team for the excellent support.

Unborderedstyles
United States
About 2 years using the app