Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 1, 2023

mouais, dommage de devoir etre obliger de prendre la version prenium pour accèder à toutes les fonctionnalités c'est hors de prix

Time spent using app: About 13 hours
AfterShip & Automizely replied June 1, 2023

Merci d'avoir partagé vos précieux commentaires. Nous sommes désolés d'apprendre que vous avez trouvé notre plan tarifaire trop cher. Nous avons un plan moins cher avec de nombreuses fonctionnalités.

Nous vous avons envoyé un e-mail pour comprendre vos besoins afin que nous puissions vous aider avec le meilleur plan avec un prix moins cher.

Nous sommes ouverts à vos suggestions.
Vous pouvez toujours nous contacter via l'option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à support@aftership.com

Nous ferons de notre mieux pour nous assurer que votre expérience avec nous mérite une note de 5 étoiles.

Équipe AfterShip

March 21, 2023

It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.

The Keratin Store
United States
Time spent using app: Over 6 years
AfterShip & Automizely replied March 21, 2023

Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

May 30, 2022

Disgustingly expensive app for what it does.
It's a necessity for my business for the delivery triggers to Klaviyo, but this is all I use it for. If I didn't use it for this I would continue using something far cheaper.

Time spent using app: 5 months
AfterShip & Automizely replied May 30, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over the email so that we can help you with Klaviyo and Price plans to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Ankush Kumar
Team AfterShip

November 28, 2021

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Rejuva Fresh
United States
Time spent using app: 3 months
AfterShip & Automizely replied November 28, 2021

I can see that you are not happy with the customer service support as your issues were not resolved. I have gone through the Chat history and can see that your issues regarding - 1) outdated tracking information and extra shipments appearing on tracking pages and 2) 10% of shipments delivered by certain carriers that were not trackable on the tracking page are not being resolved yet.

Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

April 13, 2021

Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!

little luba
Time spent using app: About 2 hours
AfterShip & Automizely replied April 13, 2021

We apologize for the inconvenience, customer satisfaction is always the number one priority for us.

We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.

AfterShip Team

December 1, 2020

Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle

Mon Apollon
Time spent using app: 29 days
AfterShip & Automizely replied December 3, 2020


Thank you for your feedback.

We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app.

Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans.

If are having any other queries, you can connect with us anytime at support@aftership.com or through the live chat feature of our app.

Manish Mittal

October 1, 2020

I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

Time spent using app: 3 months
AfterShip & Automizely replied October 1, 2020


I understand your concern.

One of our support members will get in touch with you for help.

Mukul Saxena

September 3, 2020

Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..

T.A.S. Amsterdam
Time spent using app: 7 days
AfterShip & Automizely replied September 3, 2020

Hi Noura,

This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out.
Please check and allow us to make your experience a 5-star.
Looking forward to your reply.


Edited June 19, 2020

Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

Lady Like Store
Time spent using app: 2 months
AfterShip & Automizely replied August 18, 2020

Thank you for your review, please respond to the email sent to you.

Edited May 19, 2020

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

Time spent using app: 6 months
AfterShip & Automizely replied May 21, 2020

Thanks for the review, can you please respond to the email sent. We'll check and fix.