Reviews (4,722)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly appreciate this app for its real-time tracking feature that keeps both them and their customers informed about order statuses. They find the user-friendly interface helpful for simplifying shipment management and tracking. The responsive customer support is frequently praised for quick issue resolution and valuable assistance. Small businesses particularly benefit from the free plan, which offers access to essential features without any initial investment. The app also features a comprehensive dashboard that integrates seamlessly with Shopify, supports customization, and provides analytical tools to optimize shipping strategies, enhancing operational efficiency.
Refine
-
By rating
This app integrated smoothly into my store and is extremely easy to use and update. It has also helped with automating the shipping and return process. Highly recommend!
Great app . Made easy sending shipment notification email and SMS to customers. Great customer service as well . Quick and responsive .
Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Ankush Kumar
Team AfterShip
I use this app to track customers' orders and to make it easy for my customers too. it was easy to set up and I will use the other app associated with it also, to help in other areas of my store. Manish in customer services was great too!
Just added this app to my store, had a few questions, their support team is excellent! Looking forward to using this app and the time it is going to save us, as well as having happy customers
Great App. Harsh from support was excellent at assisting. This app is a must have to make the post-purchase experience smooth. It's also great for automatically dealing with failed delivery attempts, correcting customers incorrect shipping address/contact details and delivery mishaps. A good example is the carrier delivers to the wrong person. Customer is unaware, you are unaware because all you see is delivery collected. Customer waits for 2 weeks maybe even more before contacting you and informs you that their parcel has not arrived. This is a difficult situation where the courier is at fault but now there's massive friction between you and the customer. With Aftership, you can solve this effortlessly. As soon as the package is delivered you can automatically send an email the customer to thank them and to contact you urgently if they did not receive anything.
I highly rate this app. I had help from Harsh who within seconds removed the default banner from the mobile view. He also guided me in how to change the heading on the results page that will be seen by the customer from the URL which looked ugly to the store name. Thankyou so much Aftership - the integration video was also very easy to follow and less than 2 minutes long... no wonder you are a leader in Order Tracking apps!
SO far this app has been amazing. It's easy and fast. I will have update later. So far the after ship team is worth the investment.
l'application est très utile et simple à utiliser. Les personnes de l'assistance sont cool et efficaces
Great apps I love it really help me with my customers support to track their orders so they don't need to send me email for that