NA Age Verification
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Does not work for customers that are using apple devices, and recently has stopped working for customers using desktop with firefox. It used to meet our needs but now is costing us sales and customer frustration.
We brought this issue up to the developers but no actions were taken.
We will be replacing it with another app as the quality of this app is no longer what it used to be.
The app does work for apple devices, and it works for firefox. The person posting this review did bring up the issue with support but I think it is dishonest to write that no action was taken.
Our technician checked the store and found that another system installed on their store, Chatra, was causing NA Age Verification to not work correctly. When support told the merchant about this they left this review.
So this issue only applies if you are using Chatra.
DO NOT INSTALL THIS GARBAGE. IT WILL BREAK YOUR STORE.
This app adds code to CART.JSON that will disable your checkout button, possibly costing you thousands in lost sales as it did for us. Even uninstalling the app did not reverse the damage. I had to go to a backup and restore the code from before its installation.
The app also interferes with eComposer page builder and the theme editor. The popup will appear in your editor window and cannot be dismissed or buttons clicked. The only way to edit a page is to turn off the age check popup.
Garbage. Don't install. Pay for a quality app.
This comment is not true. The app does not add code to a theme's cart.json file. It is not possible for the app to do this because it does not have permission from Shopify. If the app was uninstalled and the problem was not resolved, that is probably because the app was not the problem in the first place.
The app also has a setting that allows you to turn it off in the theme editor, the person leaving this review must have missed that option.
I uninstalled the app as it didnt work. I contacted support, waited days and no one replied. Really disappointed. ---- As mentioned, I never got any email from your company. Can you please send the email from April 26th again.
Hi there
Chris here. We did receive your email and responded on April 26th... but you must not have received it. Can you double check your inbox and let me know?
Either way I’m more than happy to help out however I can, and sorry about the trouble!
Edit: I've tried to send my reply again - it should be going to a gmail address... if you don't see that would you mind sending an email to northern.apps.contact@gmail.com - maybe we'll have better luck with that.