Rezensionen (108)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 90 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
12. Mai 2023

Didn't work at all, Even upgraded to paid version but would not initiated pop up in my website, I found a much better app that does what I need it to do.

VAPE SWIFT
Vereinigte Staaten
27 tage mit der App
Essential Wolf hat geantwortet 15. Mai 2023

HI Vape Swift,

Thanks for reaching out. I apologize for the inconvenience. As, I see you didn't enable the app block and that's the main reason the pop up didn't showed up. Our support team tried to contact you to resolve the issue.

We already given the brief instructions to enable the pop up age verification in the "Installation tab". We are always here to help you, our customer support is available for 24x7.

We hope this solution meets yours needs. Please let us know if you have any questions. Your feedback is valuable to us.

Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the feedback. 😊

Thanks and Regards
Essentialwolf Team

Bearbeitet am 18. April 2023

DO NOT USE THIS APP.

Update 3: Now they are lying about me. I had the issues before it switched to a paid model, I never threathened to give a 1 star review, but after them harassing me, I downgraded my review. I was in fact not friendly after them reaching out for me for the fifth time asking me to delete my review. Also, I have used a single one of the free credits. ONE. So, another lie from their side. Just don't make the mistake of giving them your data. They will misuse it.

Update 2: Its actually insane. They are now harassing me. They visit my website all day, use the chat function and even though my store is not even open to customers outside of germany, they proceed to say my website is lagging very hard, just to make me think that it's my fault, and the lag wasn't caused by the app. It's just insane and unprofessional. Don't ever give these people your data, they will not leave you alone, even if you beg them. They will continue harassing you until you delete your bad review. I've reported them to Shopify already.
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Update 1: Their team reached out via my websites chat and rudely asked me to modify my 2 star review, because "others do not have the issues" that I have, instead of asking if we can try to fix the issue. All they care about is the review, not that it works. They proceed to ask me to modify the order very rudely. I definetely do not recommend this. There are better options.
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Old Review: It didn't only make the website lag and appear very unsmoothly, it has also switched to a paid app now. That's it for me.

MYSTAH
Deutschland
25 tage mit der App
Essential Wolf hat geantwortet 17. April 2023

Updated Review: Our support team reached out and visited his website again to check the issue without our app and we felt his whole store is lagging to much. We didn't said anything wrong and he is making his own assumptions. In fact, He doesn't have a common sense to talk with the person. Firstly, he rudely talked to our support team (they wanted to help him) and threatened us to give 1 star with bad review which he did. He was happy when the app was free and wasn't having any issue until we introduced paid model(Due to server, development and maintenance cost). Even though we given 100 free credits to all existing users. He used all credits and doesn't wants to pay.

At this point we proudly say that we are serving more than 5k+ merchants and we didn't face this kind of issue.

Our first moto is to priorities our customers and provide friendly support. We also have words with Shopify team to handle this situation.

Old Review: Thank you for taking the time to provide us with your feedback. We're sorry to hear that you're not satisfied with the recent changes to our app. However, we want to clarify that our app is designed to be fast and responsive, and we have not received any other reports of lag or unsmoothness on the website. Other merchant reported, it's fast, secure & doesn't affect store speed.

Regarding the switch to a paid model, we understand that this may be a disappointment for some users. However, we believe that it's the best way for us to continue providing a high-quality service and investing in the development and improvement of our app.

We value your feedback and appreciate the opportunity to improve our app. If you have any further suggestions or concerns, please don't hesitate to reach out to us :- essentialwolfy@gmail.com

Best regards
Essentialwolf