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We have scheduled 4 price changes with 3-4 products each. It ran them all but changed only 10% of the prices. Very disappointing
Hi, thanks for reaching :)
I saw that you already used the app more than 10 times and it always worked. Also, I saw that you had some errors on one of the latest prices change.
However, you tried to raise prices for your product but the compare price is currently 0 for those products. That's why it didn't work out. We alert about this issue in the app interface and via email, if something goes wrong.
Please, reach our customer success service so we can help you, we have a solution for these issues :)
EDIT: No updates right now, if you need anything we're still here to help, as always!
Den fungerede engang bedre men nu er den lige til at få nedsmeltninger over!
Den gennemfører uden problemer rabatterne MEN den ændre som vinden blæser i varianterne!
Har lige sat hele webshoppen ned med 20% men på 90% af alle varerne har jeg nu manuelt været inde og sætte den ene eller de to varianter med som den overser.
Kan IKKE anbefale denne app!!
Hi,
we're sorry to read this review. Tried to translate it as we don't speed Danish. As far as I can understand, the price change worked correctly, but something happened with some variants. Please remember that if you add more variants after a price change, their price is not going to be changed automatically.
However, we're here to help. We didn't notice any recent customer support ticket, feel free to get in touch with us using the support request form, and let's see if we can solve this issue! :)
The prices doesn't seems to change after prices changes completed.
Tried emailing for help, no reply. Waste of time tried using the app.
Hi, I had some issues with the email provider I use. I changed it, but I lost a lot of days of emails. If you still need some help or I can be useful for something, let me know. The same email is now active with a different provider.
This could have been a great app if it worked properly. The changes are not accurate and when you try to correct it doesnt show the original price , it shows the new (incorrect) discounted price . So you end up doing multiple price changes to get the prices right and end up looking like an idiot on your website as you are offering 25% discount but the incorrect price change shows a compared at price discount of much less. No response from support. Been trying to remove the app. How long does it take to go off?? Ive now run a new price change with no compare at , guess what? Compare at still visible . Guys come on please. We are running businesses here ! Im pulling my hair out with this app. Help please . Remove this app from my store
Ive tried removing the app. No surprises ....its still there . Can somebody please do something about this people.
Hi, I am sorry the app didn't work for you. I searched in the inbox for your emails but I didn't find anything. May I ask you to open a ticket by sending an email to support@ahiastore.zendesk.com ? We will try to help or at least explain what's going on :) Thanks!
I am using this app for a long time and i was happy how it worked till today when i saw that all functions are locked and need to upgrade for $15 per month. I use the app on 3 stores and must may $45 per month. Definitely will not pay this fee!
Hi, we just launched the paid version of the app but we're working on convenient solutions for multi-store owners. May I ask you to reach me at francesco@ahia.store with the email address you prefer so I can show you and find a good fit for your stores? :)
I have deleted this App from my Shopify page, however the functions are still active. How do I stop it? Please help. Update: I got it resolved with the help of Shopify CS
We're sad to hear this :( Have you already wrote to our customer support service? We're here to help whenever you need! Also, remember that we don't install any code on your store. We change prices when you need and if you remove the app and prices were changed, you can't use the restore feature we have.
It is not possible to install the app. After contacted the support and developer never heard again from them.
People weren't wrong when they said that " don't trust anything when it is for free, it means either bad or the seller doesn't need the money ", i don't know if they have a support team because they never reply to your emails. When you choose to make a discount by -25% the app sets the discount sometimes to more than 25 and sometimes less than 25 ( i don't how it works ). It takes too much time goes up to an hour to set all the discounts and when it say if finished ! SURPRISE !! not all products were updated. Had to buy another app on Shopify which works way more bitter than this app.
Cange prices not for all products.. and then I try to change them back it changes them all... Now I don't know what to do.. absolutely chaos
Is there a way to revert the prices? It made multiple discounts for the same items. Uninstalled and everything remain the same. THIS APP IS TRASH. DO NOT INSTALL IT!!! HOW DO YOU FIX THIS AND WHY YOU DO NOT RESPOND MY EMALIS? YOUR EXCUSE DO NOT HELP RESOLVE THE ISSUE AND YOU HAVE TO FIX IT ASAP****************************************************************************************************************************************************************************************************************
Hi, thanks for your feedback. I am sorry you're experiencing issues.
As you probably saw during the app onboarding after setup, Ahia works like a colleague and manually changes prices for you. Also, I saw that you chose to create a one-way price change (there's a warning before you proceed). If you choose a one-way percentage price change you can't revert it, that's how math works.
Also, I saw that you created three more price changes after the first one, but since the app was removed we can't process it.
If you didn't already, please write to our customer service to check if it's possible to solve your issue, we will do everything we can.