Avada AI Product Description
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We have been using this app to generate bulk product descriptions, and it has been an absolute game-changer for the workflow. What really sets them apart, though, is their support. The team is incredibly helpful and went above and beyond to assist us in setting up the templates properly.
OK I am revising my review, the problem was my fault as I tried to run it on over 4000 products at once. Ricky helped me out and reissued my credits and advised me not to overload the program so much (50-100 max at a time). It does exactly what it says it will do just be warned if you are making site wide changes on thousands of items it will take some time and to do them in small batches.
Kaylinn went above and beyond to make sure everything was setup correctly. Great customer service.
Super support en fijne app om snel goede teksten te schrijven in meerdere talen
I've uninstalled this app- and I was still charged. I can't find a way to contact support. (As I no longer have the app installed, and I can't find any support emails)
I was charged for your app (AI Product Copy) even though I already removed it from my Shopify store.
Store: wild-willow-and-co.myshopify.com
Uninstalled on: April 19th
our email: info.wildwillowandco@gmail.com
Please review the billing period for this charge. If it was applied after uninstall, please issue a refund.
UPDATE - May 27th:
Hi there Wild Willow and Co team,
Our team has already completed the review of your case and provided detailed clarification about why charge still appeared even after uninstalling the app, along with the status of your refund request.
At the moment, we haven’t received any response from you following our last email. We’d really appreciate it if you could get back to us when you have a chance, just so we can confirm that everything has been clearly explained and fully resolved on your end.
We look forward to hearing back from you soon.
Best regards,
Nim
FIRST RESPONSE - May 1st:
Hi there,
Thank you for sharing your feedback.
Regarding your concern, since the app was uninstalled after the subscription started, Shopify automatically applied the charge in accordance with its standard billing system. This is a common process on the platform once a subscription has begun.
We’ve contacted you via email to address your concern directly. Your response would be appreciated so we can assist you more effectively and provide any necessary support as soon as possible.
Looking forward to your response.
Best regards,
Nim
Great tech support. Juliana walked me through everything that I needed to do!
Hipomarket.shop great app at reasonable price,help me a lot to handle everyday product description improvement
Merci à Penelope super efficace rapide et pro
I want to leave a very positive review for Tobias. I contacted him through the support chat about a problem I was having, and his help was essential. He guided me step by step and solved my problem clearly and straightforwardly. He was friendly and his knowledge of the subject made everything much easier.
Absolutely awesome tool — very intuitive and easy to use! I was able to publish a bunch of SEO optimizations for my entire product catalog effortlessly. It’s a must-try for anyone managing Shopify products or SEO workflows.
Big shoutout to the team for enabling the latest model updates — and a special thanks to Tobias for jumping in and helping out on a Sunday evening. That kind of support really stands out!
