Aide AI Support Automation

Aide AI Support Automation

Pricing
Free plan available. Free trial available.
Rating
5.0 (2)

Aide is the easiest way to use AI for automating support workflows and question answering

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations.

Aide is the easiest way to get customer insights, automate repetitive workflows like order tracking, returns, and exchanges, assist support agents with AI suggestions, and use knowledge to answer common customer questions automatically. Aide analyzes customer messages to find possible automations and gives you the tools you need to configure workflows to bring intelligence and efficiency to your support operations. more
  • Automate knowledge-based question answering and order tracking
  • Automate returns, exchanges and other operations based on store policy
  • Agent assist tooling to help human agents respond to customers faster
  • Support multiple stores and brands with AI and bots in one Aide account
  • CRM and API integrations to read data or perform actions

Languages

English

Works with

Zendesk, Front, Custom APIs, CRM

Pricing

Free

Free

  • Get started with a free trial today!

Starter

$40 / month

  • Up to 800 conversations per monthfor individuals and small teams
  • ✓ Automated workflows
  • ✓ Unlimited tagging
  • ✓ Agent suggestions

14-day free trial

Standard

$100 / month

  • Up to 2,000 conversations per month for growing teams

14-day free trial

Pro

$300 / month

  • Up to 6,000 conversations per month for scaling businesses
  • ✓ Automation Advisor
  • ✓ User Permissions
  • ✓ Full Reports

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
September 2, 2024

Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!

Patchstore24
Germany
About 1 month using the app
April 12, 2024

We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.

Wicked Clothes
United States
About 2 months using the app
Aide Support Inc. replied April 16, 2024

Thank you so much for the wonderful 5-star review! We're thrilled that Aide has been a smooth and successful solution for your business needs!

We're committed to providing excellent service and support, and your feedback helps us do our best! Thanks for sharing your feedback and positive experience working with Aide!

Support

Aide Support Inc. can answer any questions you have about Aide AI Support Automation.

Developer

Aide Support Inc.

Suite 2400, 333 Bay Street, Toronto, ON, M5H 2T6, CA

Launched

February 1, 2024

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