AG Product Reviews App & UGC
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1) Kept saying I had to 'enable' the app which I had to do multiple times before it finally worked. 2) There is no way to see how the review will look on the page (no ability to add a test review for this purpose, only import or genuine customer reviews). 3) Interface extremely unintuitive all together
Hello team,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and truly appreciate you pointing out these issues.
Regarding the app enablement, you’re absolutely right. There was an issue that caused the app to repeatedly prompt merchants to enable it. Our team is investigating this thoroughly and trying to prevent it from happening again.
About previewing reviews, we’d like to clarify that Shopify enforces strict policies around review authenticity, which means we cannot allow merchants to create or publish fake test reviews. That said, to help with design and layout preview, our app does include sample reviews that are shown only for preview purposes and are never published as real customer reviews. You can see an example here: https://capture.avada.io/i/LTgkFwnTo7BM
We also noticed that you didn’t have a chance to contact our support team before leaving this review. Our team is always happy to assist with setup, walkthroughs, and UI guidance, and we often help merchants get everything working smoothly in a short time.
If you’re open to it, we’d really appreciate if you consider reinstalling the app. It would allow us to assist you directly and make sure the app works as expected for your store. We’re committed to improving both the product and the experience for our users.
Best regards,
Air Reviews Team
Nous n'aimons pas laisser un mauvais avis, mais cette app nous a causé trop de problèmes. Nous avons passé plusieurs mois à contacter le support à cause de tous les bugs, les problèmes et les blocages. Cette application n'est pas fiable et ils ne testent pas leurs fonctionnalités avant de les lancer. Résultat, ça a créé énormément de problèmes sur notre site. Si vous voulez de la stabilité et de la fiabilité, fuyez !
Bonjour,
Nous sommes vraiment désolés d’apprendre que vous avez rencontré une expérience frustrante avec notre application. Nous vous présentons nos sincères excuses pour les bugs et les plantages que vous avez rencontrés ainsi que pour les désagréments causés à votre site. Bien que nous testions les fonctionnalités avant leur lancement, il est clair que dans votre cas, nous n’avons pas été à la hauteur, et nous en assumons l’entière responsabilité.
Notre équipe travaille à améliorer la stabilité et la fiabilité, et nous vous avons déjà contacté par e-mail pour faire le point sur les problèmes que vous avez mentionnés. Nous respectons pleinement votre décision et espérons sincèrement que vous envisagerez de réessayer notre application à l’avenir, une fois les améliorations mises en place.
Merci d’avoir partagé vos commentaires — ils nous aident à nous améliorer.
— L’équipe support Avada
Ne permet que les avis produits. Donc si vous vendez des produits uniques, cette application est tout bonnement inutile. Bien dommage qu'en 2026 cela soit aussi mal pensé et que cette application ne permette pas de proposer des avis boutiques en plus ou indépendamment des avis produits. Je ne conseille pas du tout cette application à ceux qui vendent des produits uniques.
Merci d’avoir partagé votre retour.
Nous comprenons votre cas d’usage, en particulier pour les boutiques qui vendent des produits uniques ou en quantité limitée et qui retirent les produits une fois épuisés. Dans ce contexte, se baser uniquement sur des avis produits peut effectivement être contraignant, et les avis au niveau de la boutique prennent tout leur sens.
Actuellement, l’application se concentre sur les avis produits. Cependant, nous tenons à vous informer que votre retour a bien été transmis à notre équipe Produit. La fonctionnalité d’avis boutique fait déjà partie de notre roadmap et est en cours de préparation pour le développement, avec une sortie estimée le mois prochain.
Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience. Ce type de retour nous aide à améliorer l’application afin de mieux répondre aux différents modèles de boutiques.
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great support.
I really appreciate that app for two reasons:
1. The app reduces the shared client data to a minimum. Not like the competitors apps who are data kraken.
2. Great and fast support!
Highly recommended.
The app doesn't have the ability to translate the reviews into the customer preferred language. If the reviews are in English and a Spanish speaking customer visits the website and choose the Spanish language. The reviews will remain in English. There are plenty of other review apps that allow you to translate it's content or are automatically translated
We've tried importing reviews from different Amazon links, but it never worked. We contacted the support, and they said they were looking into it. We contacted them again after a few days, and they were still looking into it. Now it's been a month, it's still not working and nobody is helping us. We found 2 other apps that import reviews from Amazon without issue. So Unfortunately, we do not recommend this application and the support behind it.
Hi,
Thank you so much for taking time to leave us a review. First and foremost, please accept our sincere apologies for the inconvenience and frustration this has caused you. We deeply regret that we have fallen short of your expectations in this instance. Your feedback has been invaluable in helping us identify areas for improvement
We understand the importance of timely and seamless review imports, and we want to assure you that we have been actively working to resolve this issue. Because Amazon tends to change import link IDs regularly, which often disrupts the review import process. This dynamic nature of Amazon's IDs has been a significant challenge for us, causing delays in fixing the problem.
We sent a follow up email with detailed solution. Please kindly check your mailbox for further update.
We would be more than happy to assist you with any other concerns you may have or answer any questions
Best regards,
Air Reviews Team
I have been installing this app for more than a week now, but the team running this app is not competent at all. Every time you talk to a different person, every time you have to explain the problem again, they should review their organization. Ps: if you have Gempages you will be in serious trouble with them, I recommend other apps
The app claims to be multilingual, but actually isn't:
1. You cannot have multilingual manually translated reviews (this is important, as AI translators make mistakes)
2. You cannot have manually translated multilingual interfaces for different markets. It HAS to be auto-translated. Which isn't professional
Also their file import requires both - product handle and product ID to be present.
Avada support is nice and friendly as always, but this particular product is useless for me.
Hi Smarttan team,
Thank you for taking the time to share such detailed feedback, and we truly appreciate your kind words about our support team.
We’re sorry to hear that Air Product Reviews didn’t fully meet your expectations, especially around multilingual support. We’d like to clarify and address the points you raised:
1. Manual translation for review content
At the moment, review content is translated automatically. Manual translations are not yet supported because this feature is closely tied to review syncing and scalability, particularly for stores with a large number of reviews. That said, your feedback has been shared with our product team, and we’re actively exploring better solutions for this use case.
2. Manual translation for widget interfaces
Manual translation for the widget interface is actually supported. Merchants can switch the store to the target language, edit the widget text fields manually, and then re-sync via the Multi-language feature. We’ve also recently added Estonian and Finnish to better support different markets.
3. Review import file requirements
We apologize for the confusion here. The product ID column is optional. As long as the product handle is provided, the import will work even if the product ID field is left empty. We agree this should be communicated more clearly and are improving our documentation.
We genuinely value feedback like yours as it helps us improve the product. If you’re open to it, we’d be happy to support you further and revisit your setup should you consider reinstalling the app.
Thank you again for sharing your experience.
Best regards,
AirApps Support Team
my all old reviews got deleted due to the app bug problem, help me get them back fast
