Air: Product Reviews App & UGC

Great Customer Support . Solved my problem within seconds Especially Dealing with Hana Was Convenient and Super Smooth

I had a coding issue and contacted both shopify and Avada support. Both sides were committed to help me. Response time was with in minutes of me putting the help requests.

I managed to figure out that the code problem was myself (placement of the Avada code in the Shopify snippet was the issue), but I do want to thank both Shopify support (Kemberly!) and Avada support (Liz!) for their super fast replies and even though I did manage to fix the code issue myself, I do appreciate both support teams!

thanks!

It is wonderful App, there are a couple of errors for me to work on as it is a learning curve, but Audrey was a wonderful help and kind, 2 things you want in a supporting role. Thanks for the help again! Keep up the good work :-)

I love that the app is 100% free and that I got really good and quick customer support on their live chat. Big thank you to Lydia who helped me manage my store and answerd all my questions! Love this app!

I recently had an issue where I was unable to access customer reviews for a product. I reached out to Hana for help. Hana proved to be an invaluable resource in resolving my query. Hana's responsiveness and willingness to assist were truly commendable. Not only did she promptly address my concerns, but she also guided me through the steps to regain access to the customer reviews. Her expertise and patience were evident as she patiently walked me through the troubleshooting process. Thank You Hana.

Great support from one of your executive Esther when i got stuck while uploading a file. Response time was excellent. Well done.

I recently encountered an issue while trying to import reviews from the Air Review app to our Shopify store. This problem persisted for a couple of days, causing a bit of frustration on our end. However, thanks to the outstanding assistance from Emily and Tony in the customer service team, our problem was swiftly resolved!

Emily and Tony demonstrated exceptional professionalism and expertise in addressing our concerns. They were not only prompt in their responses but also went above and beyond to ensure that we received the assistance we needed. Their clear communication and dedication to solving our issue were truly commendable.

Thanks to Emily and Tony's help, we were able to seamlessly integrate the reviews into our Shopify store, enhancing our customers' shopping experience.

This app is great and the customer service is excellent. Emily and Tony was a great help. The helped me with my issues in a fast and timely manner. When i contacted support they responded to me in minutes. I havent got reviews yet so no insight on that but the set up was super easy and customer service was great. I would suggest this app to any store owner thats look for a great free app

Amazing, amazing, amazing, amazing service from the team.Esther, really helped me to fix all the complications quickly. Would highly recommend it to all.

Customer service works very fast and well. They solved my problem very quickly, thank you to Ms. Tiana :)