Air: Product Reviews App & UGC
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
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Sehr stabile App kostenlos im Gegensatz zu manch anderer App (L...)
Lydia war auch sehr nett ich würde sie.
That's great to hear that Emily helped you! Writing a thank you review is a wonderful way to express your appreciation. If you'd like some help in composing the review, feel free to provide more details about the assistance Emily provided and any specific points you'd like to highlight. This will help me assist you in creating a thoughtful and meaningful thank you review.
Tracy took such good care of me. She answered my questions quickly. Thank you very much.
Très fâchée que ce soit pas en français même très insultée.....une entrprise canadienne....???? Doit avoir des applications en français
Chère équipe NOS ZAMIMOS,
Nous vous remercions d'avoir pris le temps de partager vos commentaires. Nous nous excusons sincèrement pour tout inconvénient causé. Nous comprenons votre frustration et nous nous engageons à traiter cette question rapidement. Bien que nous nous efforcions de répondre aux préférences linguistiques variées, nous reconnaissons que nos offres actuelles pourraient ne pas entièrement répondre à vos attentes.
Soyez assurés que vos commentaires sont précieux, et nous travaillons activement à améliorer nos services, y compris la fourniture d'applications en français. Nous apprécions votre compréhension et vous remercions de nous avoir fait part de cela.
Si vous avez des points spécifiques que vous souhaitez que nous abordions ou si vous avez d'autres suggestions, n'hésitez pas à nous contacter. Vos contributions nous aident à nous améliorer, et nous sommes là pour garantir une meilleure expérience pour vous.
Cordialement,
L'équipe de support Air Review
Good app and they are good with support too. I would recommend it to everyone.
UPDATE 3: I managed to fix the issue myself. The maximum number of reviews which can be imported in a single CSV file is 600. In the full month that I was waiting on a solution, no one thought to tell me this and it isn't written anywhere on their Import Reviews page. I had clearly explained that my issue was trying to import 4,000 reviews and that many were not going through. Their response was "our dev team is working on it, just a few more days", and "just a few more", and "just a few more"... this went on for a full month, and I only got updates when reaching out to them (never the other way around). Very unprofessional overall. But the app is decent otherwise, the customer service is great in most situations. Somehow they just epically failed on this particular issue. So, in some situations, you might be on your own to figure out a solution. Might be worth paying for a different app if you don't want to risk it.
UPDATE 2: The same major issue below (unable to import reviews) has still not been fixed. It has been a month since I submitted the issue. Tech support has barely contacted me on this issue, has basically been ignoring me entirely. They were super-helpful with everything until I had a serious issue, and since then it seems they are trying to deliver such poor service that I just "go away". It's very frustrating and has been costing me a great deal of money, delaying my store launch. I have never had a technical issue take this long to resolve, for any product I have ever used.
UPDATE 1: I have had an issue with importing new reviews from CSV and incorrect reviews being stuck (un-deleteable) on my site. Their customer service reps are very kind and helpful but this issue has taken well over one week and still has not been fixed, nor am I clear on what the problem even is or why it is taking so long. This is causing serious delays on my store launch timeline. If they fix this issue soon and with a good outcome, I will increase my star rating.
Abby was very helpful in correcting my issue. Would recommend this app! It seems to be going well so far.
I RECOMEND THIS APP BUT ONLY WITH THE BEST CUSTOMER CARE PROFFESIONAL HANA, WHO IS ONE OF THE BEST PEOPLE THAT I HAD A CHANCE TO SPEAK WITH. GOOD LUCK AND ALL THE BEST
CHRIS
the support has been excellent, Sunny was able to help me with my problem in a matter of minutes. thank you so much
It's the most beautiful app I've used, Abby, thank you very much, she's amazing.
Great App! And Great support! I had some problems importing reviews from csv files and they fixed it quickly. Very good review app, good problem solving service. Recommended app!