Air: Product Reviews App & UGC
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Big thanks to Lydia and William for helping me out and editing the ratings! Problems fixed. <3
great support by Hana.
The reply was very prompt
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Dear KarmaLucky Store's Owner,
We genuinely value your feedback and would love the opportunity to understand the issues you faced and address them promptly. Our support team is here to assist you, and it’s important to us that you have a positive experience with our app.
Could you please provide us with more details about the problems you
encountered? Your input will help us improve the app and ensure it meets your needs. Additionally, we are committed to resolving any issues you are experiencing as quickly as possible.
Thank you for your time, and we look forward to hearing from you soon.
Best regards,
AirApps Support Team
So far so good! I had a hard time figuring out how to send requests to old orders prior to installing the app and customer support Hana was super fast to respond and help me figure it out.
Hi GOOD CHECK FITS,
Thanks for the positive feedback! We're glad you're off to a good start with Air Reviews.
It's great that Hana was able to quickly help you figure out how to send review requests for older orders. We know managing product reviews can be tricky at first.
We're excited you're already experiencing our fast support.
We're here to help as you continue exploring our review features and UGC tools. Don't hesitate to reach out if you need anything!
Best,
The Air Reviews Team
Great support Kevin.
Audrey, from the customer service, helped me a lot today and made sure i understood every step to solve my problem.
Great experience with avada support. Love this app. Had it for a few months and having reviews really helped create trust with my customers. I recently had a brief issue importing some reviews from amazon and the customer support team was able to help me out immediately. They also helped fixed how the reviews looked on my website.
Hi The Yaar,
We're so happy to hear that you're loving the app and that it's helping build trust with your customers! We're also glad that our support team could quickly resolve your issue with importing reviews from Amazon. Thanks for sharing your positive experience! 😊
Thanks to Lydia and Maison's patience, it was very easy to import the reviews successfully.
i recommend this app, because whenever i had problem or thing that i didn't know how to do it, i asked for helping they were really kind and taught me how to do it well. thank you for Audrey and Toby! they were really good at letting me know how to do it!