Air: Product Reviews App & UGC

Instant support. but they changed it so you can only import 250 reviews at a time with csv before having to pay right after I imported 1500 reviews.

Judy was very helpful in giving me the link to write a review on Audrey and Raymond.

I believe I forgot to star rate them I give them five stars

I was assisted by Lydia. It took some time to get the reviews done due to issues that beyond her control.

However, I feel this is a good app to use once the issues are sorted out.

Everything is nice and user-friendly; however, there is a small issue: the "carousel review" mode does not show reviews for each product. In my store, all product reviews are shown everywhere instead of being shown for each product! I hope this issue will be solved quickly because it doesn't help my customers to read specific reviews.

I am using this app to capture reviews and upload reviews from other platform. Basically it's free and you get what you paid for. Uploading reviews in csv doesn't work properly. It either gets stuck in uploading state or just doesn't do anything. It's very amateur app but it serves the purpose for those of us who are looking for free options.

Depuis 1 semaine l’application ne s’ouvre plus. C est très désobligeant.

J’ai fait preuve de patience il y a quelques mois suite à un problème ayant obtenu une assistance efficace et rapide, cependant, Il y a trop de problèmes cela me contrarie beaucoup.

1. Application qui ne s’ouvre plus.
2. Plus d’accès à la programmation des mails clients.
3. Mauvais affichage texte sur la boutique.

J’en ai sûrement oublié.

unfortunately I had to delete the app as it was importing reviews in the original language and not english however the star widget still appears, can you help please?

UPDATE 3: I managed to fix the issue myself. The maximum number of reviews which can be imported in a single CSV file is 600. In the full month that I was waiting on a solution, no one thought to tell me this and it isn't written anywhere on their Import Reviews page. I had clearly explained that my issue was trying to import 4,000 reviews and that many were not going through. Their response was "our dev team is working on it, just a few more days", and "just a few more", and "just a few more"... this went on for a full month, and I only got updates when reaching out to them (never the other way around). Very unprofessional overall. But the app is decent otherwise, the customer service is great in most situations. Somehow they just epically failed on this particular issue. So, in some situations, you might be on your own to figure out a solution. Might be worth paying for a different app if you don't want to risk it.

UPDATE 2: The same major issue below (unable to import reviews) has still not been fixed. It has been a month since I submitted the issue. Tech support has barely contacted me on this issue, has basically been ignoring me entirely. They were super-helpful with everything until I had a serious issue, and since then it seems they are trying to deliver such poor service that I just "go away". It's very frustrating and has been costing me a great deal of money, delaying my store launch. I have never had a technical issue take this long to resolve, for any product I have ever used.

UPDATE 1: I have had an issue with importing new reviews from CSV and incorrect reviews being stuck (un-deleteable) on my site. Their customer service reps are very kind and helpful but this issue has taken well over one week and still has not been fixed, nor am I clear on what the problem even is or why it is taking so long. This is causing serious delays on my store launch timeline. If they fix this issue soon and with a good outcome, I will increase my star rating.

Abby was very helpful in correcting my issue. Would recommend this app! It seems to be going well so far.