Air: Product Reviews App & UGC
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A great app with every widget you need for a branded shopify store . The customer support is excellent and always quick to help . I have been most impressed with Audrey an agent with extensive knowledge and an exceptional attitude .
My only critisism is the fact that shopify editor does not immediately display changes made in the display reviews section ,especially when changing the template from grid to list..
Hi Shoppirillo,
Thanks for the great feedback! We're glad you're finding our app useful for your branded Shopify store.
It's fantastic to hear that Audrey provided such excellent support. We're proud of our team's knowledge and attitude when helping with product reviews.
We appreciate your note about the Shopify editor issue. We'll pass this feedback to our dev team to look into improving the display update speed, especially for grid to list changes.
We're always working to enhance our review features and UGC tools. Thanks for choosing Air Reviews! Let us know if you need any more help.
Best,
The Air Reviews Team
Would be nice if it was more customizable however the customer support team is great and can help you with that. Hana helped me out changing some things that I wouldn't have been able to do otherwise.
good customer support and many free features but still lacking some features
good support from Audrey and Maison and Tracy
Customer service is great! Hana was really helpful and was quick to identify how she can assist me. She brightened my day!
The support team is fantastic, especially Kevin, who is very responsive and always ready to help with any issues. However, the app itself needs improvement as some features are not functioning properly. Looking forward to updates that address these issues.
Great app! Even better support from the team.
Highly appreciate Abby for helping me navigate. Thank you :)
Tracy thank you for your work.
Very good app. Free plan available and very good support
Good customer support specially linda was too helpfull
Thank you Nolan and the technician: Williams. You are very responsible and helpful. On the other hand, PageSpeed Insights show me this app block the main thread for some time. So I have mixed feelings. I have a response from Air Product: "We would like say explain that the reason for this increase in thread is due to our app need to add the codes inside the block. This has been optimized to its maximum already". I have no skills to judge is it an issue with every app that kind or not.