Air Product Reviews App & UGC

I was struggling to show some reviews on my site and then Mr. Arthur guided me to do so. You people are really helping the store owners. I really appreciate your tool but there's a room for improvement. There should be an option to add a review summary on main page of the site. that will really help to gain trust of customers. I hope there will be an update on my recommendation soon.

For a free app this is absolutely fantastic. It is easy to set up. While some features might be missing, it definitely does what it needs to do, everything else is just a bit extra.
I needed support a few times and they have been so super helpful and answered all my questions and fixed issues I had in a timely manner. Can only recommend, especially for stores just starting out.

Je suis vraiment très satisfaite de l’application Air Product Reviews. Elle est simple à utiliser et très efficace pour gérer les avis clients sur ma boutique Shopify.

Un grand merci à Abby qui a été exceptionnelle ! Elle m’a accompagnée dans la configuration de l’application avec beaucoup de patience et de professionnalisme. Grâce à elle, tout fonctionne parfaitement.

Je recommande vivement cette application, ainsi que leur support client au top

I was so happy with the experience, the team was very caring, knowledgeable and professional. The response to my request was fast. I like very much the way my store looks it gives more confident to the buyer. Unlike other companies where there is no customer service this one feels so good. The app is so good.

Very helpful customer experience staff. Although they are a developing app, they are willing to listen to customers and help them through their issues. Hana was great help and was patient with my issues. Because of each and every customer service individual I have ever interacted with in Air Product Reviews App, I will be staying with them for the near future

Original Review (2 star):

If you want a plug-and-play email template, they have it. However, there is zero “advanced” customisation. They offer about three variables you can use, and most of them are useless.

You can’t actually edit the review section of the email—only add text or random images (not the product images). You only get two layout options for the CTA/review input section; neither looks great and neither can be edited.

The major problem I have with this app is the review display on product pages, specifically the “click a star” pop-up. The pop-up that allows you to input a review has the post/next button hidden behind a scroll. People who don’t think to scroll may write a review and never see the button to actually post it. Obviously, this kills conversions.

The pop-up has excessive padding and oversized text boxes that could easily be reduced. There is plenty of room for the button to be visible on all devices, but instead users are required to scroll. I tried altering it myself using their CSS input; however, nothing worked. I asked the dev team, who said it’s impossible, even though I can clearly see the CSS in the source code. Either the dev team is incompetent or lazy.

In conclusion, if you’ve just set up a store and need a simple, free app, I’d recommend this. If you want advanced customisation and actually value review request conversions, I’d stay clear. Great for basic new stores; bad for advanced stores.

Edit:

Though what I initially said was true, they have since reached out to me and resolved the bug. They acknowledged the issue and have now fixed it.

Regarding the emails, they have taken my feedback on board and updated the options for the review request email. You can now create the entire email in HTML, which is ideal for those who want advanced customisation and the ability to A/B test. They also provided a large list of useful variables that can be used within the email.

While these changes are significant, what truly sets this app and its team apart is their willingness to listen to users and implement improvements. This is refreshing, as many app developers are too arrogant to listen and make changes.

Great job and a big thanks to Abby!

We've tried multiple review apps for the past 3 years but none of them have truly fit our shop or our needs. We're sooo happy we finally found Air. The layout, the discount feature, etc are just exactly what we're looking for.

I had some trouble importing my reviews (it didnt show up / publish properly) so I contacted support. Zim was able to help me within a few minutes. All we did was send the review file and he assisted in everything else. All of our reviews were successfully imported and published.

We love this app!

20/03 Giulia R. Bella borsa, materiale resistente e capiente. Il colore è identico alle foto. Tolta una stella perchè ho aspettato qualche giorno in più del previsto, ma il prodotto vale assolutamente il prezzo.

I've tried many apps for product reviews and ultimately sticked with this one! It has everything I need for free, and when contacting support I had all the answers I needed - thank you Olivia! Highly recommend

I had a very smooth experience using Air Product Reviews. The setup process was straightforward and the interface is intuitive, making it easy to import and manage reviews without unnecessary complexity.

Support was responsive and helpful throughout the process. Mirra assisted me promptly and provided clear guidance, which made everything much easier to resolve.

Overall, a reliable app that does exactly what it promises. Recommended for Shopify store owners who want a practical and efficient review solution.