Air: Product Reviews App & UGC
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you
Hi Bellezzawow,
Thank you for your thoughtful feedback! 😊 We’re delighted to hear that your experience with our help center has been positive and that our team was quick, polite, and cooperative in resolving your concerns. It’s wonderful to know this has given you a great start with the app. If you need anything else, we’re here for you!
Best regards,
The Air Reviews Team
I’m not usually one to ask for help tbh but this time I’m glad i did! Audrey was soo helpful and she made the process for me very smooth as I was also busy so I’m definitely going to keep this app, it’s easier than I thought! And she customized my settings to make my reviews more visible for customers to engage and that’s important! Thank you thank you soo much I love it
Thank you for your amazing review!
We’re delighted to hear that Audrey made your experience smooth and that you're pleased with the customization. It’s great to know that our app is making things easier for you. If you ever need more assistance or have any questions, just let us know. We’re here to help!
Best regards,
The AirApps Team
I had challenges with the review app, but Audrey was so patient with me, and she made me understand, she's really an asset to your company, hope she is recognised and get a promotion one day.
Hi THE YAKGONA BRAND,
Thank you for your kind words! 😊 We're glad Audrey could patiently guide you through the challenges, and we absolutely agree—she's a valuable part of our team. We'll be sure to pass on your appreciation! If you need anything else, we're always here to help.
Best regards,
The Air Reviews Team
First time asking a setup question ♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.
Hi Richesse accesorios,
Thank you for your thoughtful feedback! 😊 We’re so glad to hear that the language options made the app user-friendly for you and that Hana provided kind and patient assistance during setup. It’s wonderful to know her support made a big difference. If you need any further help, we’re always here for you!
Best regards,
The Air Reviews Team
The software is very convenient to use, and the customer service Jade is also very responsive and can solve the problem quickly. I recommend everyone to use this software.
Hi lunamercato,
Thank you for your kind feedback! 😊 We’re thrilled to hear you find the app convenient and that Jade provided quick and responsive support. Your recommendation means a lot to us, and we’re here anytime you need assistance!
Best regards,
The Air Reviews Team
This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.
Hi Super Gadget Mart,
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that you’re enjoying the app’s easy customizations and helpful customer service. Emily will be delighted to know she resolved your issue quickly. Your recommendation means a lot to us—thank you! If you ever need assistance, we’re always here.
Best regards,
The Air Reviews Team
This app has been my go to for reviews for this whole year and I've got no intention on changing app. I was struggling importing from amazon and Jasmine was super helpful, she gave me the link to download the amazon specific chrome extension which took 2 minutes to install and imported all reviews without issue in about 20 seconds. Great service and app
Hi Acid Eclipse,
Thank you for sticking with us this past year! 😊 We’re thrilled to hear that Jasmine was able to help you with the Amazon review import so quickly and smoothly. It's great knowing the process was hassle-free for you. If you ever need anything else, we're just a message away!
Best regards,
The Air Reviews Team
Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)
Hi Pioneer Clothing,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear the app has improved your customer experience. Hana will be delighted to know she helped with the integration. Your recommendation means a lot—thank you! If you ever need help, we’re here for you!
Best regards,
The Air Reviews Team
Amazing experience with the support team, especially Emily and Tobby! They were incredibly helpful and quick in resolving my issues. Their friendly approach and dedication made the process seamless and enjoyable. The app itself works perfectly, and with such excellent customer service, it’s easily one of the best I’ve used. Highly recommend both the app and the support team! Thanks again, Emily and Tobby, for your amazing assistance!
Abby from customer support helped me out when I was importing reviews. They weren't working and I couldn't find the fix until Abby helped me very quickly. The design of the reviews and other features are nice and are functional. Overall great app, highly recommend!