Air: Product Reviews App & UGC

Tracy took such good care of me. She answered my questions quickly. Thank you very much.

UPDATE 3: I managed to fix the issue myself. The maximum number of reviews which can be imported in a single CSV file is 600. In the full month that I was waiting on a solution, no one thought to tell me this and it isn't written anywhere on their Import Reviews page. I had clearly explained that my issue was trying to import 4,000 reviews and that many were not going through. Their response was "our dev team is working on it, just a few more days", and "just a few more", and "just a few more"... this went on for a full month, and I only got updates when reaching out to them (never the other way around). Very unprofessional overall. But the app is decent otherwise, the customer service is great in most situations. Somehow they just epically failed on this particular issue. So, in some situations, you might be on your own to figure out a solution. Might be worth paying for a different app if you don't want to risk it.

UPDATE 2: The same major issue below (unable to import reviews) has still not been fixed. It has been a month since I submitted the issue. Tech support has barely contacted me on this issue, has basically been ignoring me entirely. They were super-helpful with everything until I had a serious issue, and since then it seems they are trying to deliver such poor service that I just "go away". It's very frustrating and has been costing me a great deal of money, delaying my store launch. I have never had a technical issue take this long to resolve, for any product I have ever used.

UPDATE 1: I have had an issue with importing new reviews from CSV and incorrect reviews being stuck (un-deleteable) on my site. Their customer service reps are very kind and helpful but this issue has taken well over one week and still has not been fixed, nor am I clear on what the problem even is or why it is taking so long. This is causing serious delays on my store launch timeline. If they fix this issue soon and with a good outcome, I will increase my star rating.

Abby was very helpful in correcting my issue. Would recommend this app! It seems to be going well so far.

great customer service from abby!

I RECOMEND THIS APP BUT ONLY WITH THE BEST CUSTOMER CARE PROFFESIONAL HANA, WHO IS ONE OF THE BEST PEOPLE THAT I HAD A CHANCE TO SPEAK WITH. GOOD LUCK AND ALL THE BEST

CHRIS

the support has been excellent, Sunny was able to help me with my problem in a matter of minutes. thank you so much

Good app and they are good with support too. I would recommend it to everyone.

Support is really fast and resolve problem very quick in air review app. Anthea from support connected and resolved all my queries just in minute I strongly recommand using this app for product reviews very easy to import.

L'app è comoda e semplice da utilizzare. Ottima per lasciare che i clienti pubblichino recensioni sui prodotti dello store. Il supporto clienti è stato rapido, efficiente e gentile nell'aiutarmi a cambiare la lingua dell'app, grazie Sunny per il tuo aiuto!

Great App! And Great support! I had some problems importing reviews from csv files and they fixed it quickly. Very good review app, good problem solving service. Recommended app!

The App is very useful and It also provides exceptional support even though its free. Best App for Reviews on Shopify App Store according to my experience.