Air: Product Reviews App & UGC
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Junk software, arbitrary deduction of money
Dear 美肤套装坊 Store's Owner,
Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the opportunity to address them.
Could you please let us know if there were any specific problems with the app, such as features or billing concerns, that led to your review? We want to ensure that your experience with our app is as smooth and beneficial as possible.
If your concerns are related to billing, we'd like to clarify how our subscription billing works. The billing system on Shopify automatically initiates charges at the start of each billing cycle to ensure continuous access to our services. Unfortunately, this means that even if the app was canceled slightly after the trial period ended, the charge for the current cycle was still processed.
Thank you for your time, and we look forward to your response.
Best regards,
AirApps Support Team
I did not know anything in started , The Avada team teach me about everything and now they help me in every single problem like import of reviews , error solution.
Big Fan.
Highly Recomended
Hi ASIA MART LLC,
We're so happy to hear that our team was able to guide you through the setup process and help you with any issues you encountered along the way! We strive to make Air product reviews as user-friendly as possible, but we know there's always a learning curve.
Thank you for the kind words and for recommending our app. We appreciate your support! 😊
This is a super easy, super free, super useful app. Support team is mindblowing. Tiana from the team deserves a lot of appreciation.
Good customer support specially linda was too helpfull
Hana is super helpful and delightful.
Great application, with wonderful and responsive support team ( thank you so much Hana :) )
Really nice app easy to use and excellent customer support service especially Esther who solved my issue really quick .
Thanks ..
I'm just discovering the application, I'm in the installation phase. I talked to Kevin from the support team about the problems I had during this process and he really helped me a lot. I advise.
Hi Hiwommen,
Thanks for sharing your experience! We're glad you're getting started with our app.
It's great that Kevin was able to help you through the installation process. We know setting up product reviews can be tricky at first.
We appreciate your recommendation. Even though you've only been using Air Reviews for about an hour, we're here to support you as you explore more features.
Let us know if you need any more help with your ratings and UGC!
Best,
The Air Reviews Team
i just want to say that your customer support is awesome today i got a problem in your review box and tiana helped me solve that particular problem thanks tiana from avada.
Hi زُلف,
Thank you for the kind words about our customer support! We're thrilled Tiana was able to help you with the review box issue. We appreciate your feedback and are glad you're enjoying the app! 👍
Best Customer service by Hana from Air Reviews support team. Really appreciate it.