Air Product Reviews App & UGC
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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Very fast service thank you Pamela!!!
I had the pleasure of working with Hana, and I couldn’t be happier with the service she provided! Her attention to detail, professionalism, and genuine care made the entire experience exceptional. She went above and beyond to ensure everything was perfect, and her friendly demeanor made the process enjoyable. Thank you, Hana, for your outstanding service! Highly recommend!
Hi Fashion Modern,
Wow, thanks for such wonderful feedback! We're thrilled to hear about your fantastic experience with our app and support team.
It's great that Hana was able to provide such exceptional service. We always aim to go above and beyond in helping our users manage their product reviews.
We're glad the process was not only smooth but enjoyable too. That's exactly the kind of experience we want all our users to have with Air Reviews.
Even though you've only been using the app for 3 days, we're excited to continue supporting you in showcasing your ratings and UGC.
Thanks for choosing Air Reviews! We look forward to helping you boost your store's social proof.
Best,
The Air Reviews Team
Alyssa and Doris were a HUGE help with helping me implement my reviews into my website when I was having trouble. Amazing support!
I will Highly recommend this app. They have excellent customer support system. Hana, especially was very supportive and expert in addressing my problems.
Had a wonderful experience working with Tiana to troubleshoot importing reviews from my Amazon page. It's best to download the chrome extension for your media to transfer over. Overall this app is perfect for small businesses starting up. They have lots of customizable widgets that you can add to your product page and other pages as additional incentive for customers to buy your product. It seamlessly integrates with your theme settings and looks very clean. I would love to see the carousel implement a setting to only show the reviews with media so that I can showcase my customer's images.
Hi Petgrove,
We're so glad to hear about your positive experience working with Tiana! It's great that she was able to help you troubleshoot importing reviews from Amazon.
Thanks for the tip about the Chrome extension - that's really helpful for other users who might be looking to transfer media.
We're pleased that you find our app perfect for small businesses. It's wonderful to hear that our customizable widgets are adding value to your product pages and helping incentivize purchases.
Your feedback about the carousel feature is fantastic. We're always looking for ways to improve, and the idea of showcasing only reviews with media is definitely worth considering. We'll pass this suggestion along to our development team.
Thank you for choosing Air Reviews and for taking the time to share your thoughts. We're here if you need anything else!
Best regards,
The Air Reviews Team
Loved the customer service experience. Lydia was quick with the answers I required about the app. Thank you so much!
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
Amazing experience with the support team, especially Emily and Tobby! They were incredibly helpful and quick in resolving my issues. Their friendly approach and dedication made the process seamless and enjoyable. The app itself works perfectly, and with such excellent customer service, it’s easily one of the best I’ve used. Highly recommend both the app and the support team! Thanks again, Emily and Tobby, for your amazing assistance!
helped by jasmine, was quick an easy. Awesome customer suppport
Excelente app, funciona perfecto, además el soporte vía chat es muy bueno, resolvieron mi problema y se mantuvieron siempre en contacto conmigo, han sido muy amables.
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Excellent app, it works perfectly, and the chat support is very good, they solved my problem and always kept in contact with me, they have been very kind.
Hi nexoimport,
Thank you for your wonderful feedback! 😊 We’re delighted to hear that the app is working perfectly for you and that our chat support was helpful and kind. We’re here to assist you anytime you need it!
Best regards,
The Air Reviews Team