Air Product Reviews App & UGC

Dear 美肤套装坊 Store's Owner,

Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the opportunity to address them.

Could you please let us know if there were any specific problems with the app, such as features or billing concerns, that led to your review? We want to ensure that your experience with our app is as smooth and beneficial as possible.

If your concerns are related to billing, we'd like to clarify how our subscription billing works. The billing system on Shopify automatically initiates charges at the start of each billing cycle to ensure continuous access to our services. Unfortunately, this means that even if the app was canceled slightly after the trial period ended, the charge for the current cycle was still processed.

Thank you for your time, and we look forward to your response.

Best regards,
AirApps Support Team

Hi Leraval,

Thank you for your awesome feedback! 🌟 We’re so glad Tiana was able to guide you through the app when you were just getting started. It’s great to hear that her support made things easier for you. We're thrilled to have your recommendation, and we’re here anytime you need us!

Best regards,
The Air Reviews Team