Air Product Reviews App & UGC
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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Penelope helped me a lot
She helped me setting up everything.
Replied really fast to my questions and really supportive
Hana me ajudou bastante
Good choice on the reviews app. I pleased with the ease of implementation and look and feel.
I had some trouble getting the reviews to import to my Shopify store but Hana was amazing. She not only imported the reviews but broke down the steps for me to be able to complete on my own for future products.
Great App so far!
Hi 910 Designs,
Thanks for sharing your experience! We're glad to hear you're finding our app great so far.
We understand importing reviews can be tricky sometimes. It's fantastic that Hana was able to help you out and even teach you how to do it yourself for future products. That's exactly the kind of support we aim to provide!
It's great that you're now set up to easily manage your product reviews and ratings. We hope this helps boost your store's social proof.
Thanks for choosing Air Reviews. We're here if you need any more help as you continue using the app!
Best,
The Air Reviews Team
Great app. I love that I can import reviews from Amazon. It is easy to import reviews. Also, it is easy to edit reviews, such as changing names or text.
Moreover, this app provides a wide array of options to personalize the look of reviews, adding a layer of excitement and creativity to the process.
I can only leave a review by mentioning superb customer support - I got answers to my questions instantly using live chat.
Hi Rementi,
Thank you for the awesome review! 😊 We're thrilled to hear you’re enjoying the Amazon import feature and the flexibility in editing and personalizing your reviews. It’s also great to know our customer support met your expectations. We're here whenever you need us!
Best regards,
The Air Reviews Team
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
I want to commend Tiana for her outstanding support. She was extremely professional, friendly, and competent. Her quick response time and clear communication efficiently resolved my issues. Tiana's patience and dedication ensured that I was completely satisfied. Thank you, Tiana, for the excellent support!
Hi Elumiere,
Thanks for the wonderful feedback! We're happy to hear about your great experience with Tiana.
It's fantastic that she was able to resolve your issues quickly and clearly. We always aim to provide professional and friendly support for all your product review needs.
We're glad Tiana's patience and dedication left you fully satisfied. That's exactly the kind of service we strive for with Air Reviews.
We hope you're finding the app helpful for managing your ratings and UGC. We're here if you need any more assistance!
Best,
The Air Reviews Team
The best free app out there it's a must for your store ngl
Amazing support from Tiana and Toby - the tech. Air Product Reviews is a a must-have application. Thank you
Hi UNIKTAG,
Thank you for the awesome feedback! We're thrilled to hear that both Tiana and Toby provided you with amazing support. We'll be sure to let them know how much you appreciated their help.
We're also so glad that you're finding Air product reviews to be a must-have app for your store! 😊
Thank Tiana. Helped me a lot