Air Product Reviews App & UGC
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
THIS USELESS APP MESSED UP MY THEME! IT KEEPS ADDING 1 START REVIEW RATING TO EVERY NEW PRODUCT I ADDED TO MY STORE! I HAVE UNINSTALL THIS USELESS APP YET EACH TIME I ADD A NEW PRODUCT TO MY STORE IT AUTHOMATICALLY GIVES THE PRODUCT A 1 STAR RATING!!! I HOPE THIS APP CRASH AND I PRAY SHOPIFY KICKS YOUR BUSINESS OUT! GGGRRY!!
Junk software, arbitrary deduction of money
Dear 美肤套装坊 Store's Owner,
Thank you for sharing your feedback regarding the Air: Product Reviews app & UGC. We're sorry to hear about your concerns and appreciate the opportunity to address them.
Could you please let us know if there were any specific problems with the app, such as features or billing concerns, that led to your review? We want to ensure that your experience with our app is as smooth and beneficial as possible.
If your concerns are related to billing, we'd like to clarify how our subscription billing works. The billing system on Shopify automatically initiates charges at the start of each billing cycle to ensure continuous access to our services. Unfortunately, this means that even if the app was canceled slightly after the trial period ended, the charge for the current cycle was still processed.
Thank you for your time, and we look forward to your response.
Best regards,
AirApps Support Team
bad
Dear KarmaLucky Store's Owner,
We genuinely value your feedback and would love the opportunity to understand the issues you faced and address them promptly. Our support team is here to assist you, and it’s important to us that you have a positive experience with our app.
Could you please provide us with more details about the problems you
encountered? Your input will help us improve the app and ensure it meets your needs. Additionally, we are committed to resolving any issues you are experiencing as quickly as possible.
Thank you for your time, and we look forward to hearing from you soon.
Best regards,
AirApps Support Team
Muito Ruim, pessimo atendimento, nao e 24 horas! Bugou meu site. Odiei !!!!
We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great support.
I really appreciate that app for two reasons:
1. The app reduces the shared client data to a minimum. Not like the competitors apps who are data kraken.
2. Great and fast support!
Highly recommended.
Very bad customer service from Juliana!! Something like that... unacceptable!!
When having to duplicate a product for a special promotion or any other reason, it becomes incredibly complex to transfer the existing reviews from the original product page to the duplicated one. Despite reaching out to their customer service team for assistance, I found them to be unhelpful in resolving this issue.
The app doesn't have the ability to translate the reviews into the customer preferred language. If the reviews are in English and a Spanish speaking customer visits the website and choose the Spanish language. The reviews will remain in English. There are plenty of other review apps that allow you to translate it's content or are automatically translated