Air Product Reviews App & UGC
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (5 133)
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Etter vurdering
This app is really great. Everything can be done with so much ease. The support team is wonder. They are so prompt and so ready to help. A special thanks to Hana and Toby for helping me with the problems that I was facing. Thank you Hana and Toby for being so wonderful.
Best app for review.
And the Seller Support team is so friendly and very helpful.
They have solved my issues very fastly and provides the best support.
Special thanks to Abby and the tech guy Raymond for solving my main issue very fastly.
I would definitely recommend this app, their support staff is really helpful especially Rosie and technician Toby. They were polite and solved my problem easily.
Hi Qewt,
Thanks for the great recommendation! We're glad our product reviews app is working well for you.
It's fantastic to hear Rosie and Toby provided such helpful support. We pride ourselves on solving issues quickly and politely.
We appreciate you choosing Air Reviews for your UGC and ratings needs!
Best,
The Air Reviews Team
Been using tis product and i can say that its amazing, had some issues for couple of products but their support team is really good and always their to support us !!!
Loved the customer service experience. Lydia was quick with the answers I required about the app. Thank you so much!
Would be nice if it was more customizable however the customer support team is great and can help you with that. Hana helped me out changing some things that I wouldn't have been able to do otherwise.
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
Thank you, Jade and Avada tech team for politely and effectively helping me with my store!
Very happy with the support of Air Products Reviews, (specifically with the operator Damián). It was frustrating because I followed all the steps to integrate the reviews into my store and they did not appear. I gave him permission and in a matter of minutes he managed to solve everything for me, thank you very much, very happy! 10/10
Absolutely amazing support team. Hana answered all my questions and quickly fixed my problem!